Documentation Representative

ZIM Integrated Shipping Services Ltd.; Buenos Aires; Presencial; ARS 420.000 - 640.000; Jornada completa

Descripción de la vacante

ZIM Integrated Shipping Services Ltd. in Buenos Aires seeks a Documentation Representative to manage end-to-end documentation tasks for international shipments. You will coordinate Shipping Instructions, Draft BL, and Manifest activities, ensuring on-time submission and corrections when needed.

Fluency in English and academic grounding in International Trade are essential. You will interact with shippers, internal teams, and back-office staff to resolve discrepancies, process OBLs within 24

Formación

• Academic background in International Trade.
• Experience in a global shipping company is preferred.
• Proficiency with MS Office, especially Excel.
• Strong English skills (speaking, reading, writing).
• Customer service orientation and client interaction experience.

Responsabilidades

• Handle end-to-end documentation issues including Shipping Instructions, Draft BL, Manifest and Correctors.
• Coordinate SI submission with shippers to prepare a timely draft BL and issue OBL within 24 hours of vessel departure.
• Monitor freighting and collections, ensure accurate invoicing and express release when required.
• Prepare Expo/Impo manifests and align with terminal lists and back-office processes.
• Coordinate with Finance and Back Office to resolve discrepancies and improve service levels.

Conocimientos

MS Office

Excel

English

Customer service

Educación

Academic education in International Trade

Descripción del empleo

We are looking for a Documentation Representative that will handle the following:
To handle end to end Documentation issues in terms of Shipping Instructions, Draft BL, Manifest, Correctors, monitor freighting and collections to be done, Express Release, EBL as well as solving any documentation issue.
Shipping Instruction

• Coordinate with shippers the SI submission on time to prepare the draft BL
• Control any deviation from Zim Procedures in terms of BL clauses before printing OBL
• Draft submission and amendment
• To issue OBL within 24hs vessel departure
• Handle any docs corrector (Customs, Manifest, OBL)

Freighting and Printing

• Match auto-freight from AT with Agency Collections systems to detect any difference
• Check with ZIM offices any difference vs agreements
• Invoice ordering and printing
• Submit to Back Office OBL within 24hs from departure

Documentation

• Handle Impo/Expo manifest on time
• A/N preparation and sending
• Match full info of loading/discharge list with Terminal lists
• Submission of Expo Manifest no later than 24hs of vessel departure
• Handle Impo/Expo corrector within 24hs or before Customs declaration.
• Demurrage billing

Internal Interfaces

• Coordination with Finance to match collections to be done
• Propose solutions to problems and bottle neck measuring clients´ special needs
• Have regular coordination meetings with CSM/CSR
• Have regular meetings with Back Office (Collections company) to solve any problem

Requirements

• Academic education in International Trade
• Working experience in a global company / Shipping industry-advantage.
• Proficient in MS office, Excel in particular.
• High control of English language (Speaking, reading and writing
• Customer service approach (internal & external)

The Customer Service department ensures our customers receive the best experience and personal touch, by defining work processes, conducting professional training, and developing digital tools facilitating business with ZIM.

Our teams work to differentiate ZIM from its competitors as the most customer-centric carrier in the industry.