Director of GTM Operations

Curacity; Ciudad Autónoma de Buenos Aires; On-site; ARS 6,000,000 - 9,000,000; Full time

Job summary

Curacity is hiring its first Director of GTM Operations to command and control go-to-market across hotels and cruise brands, and the publishers and creators we partner with. You will own end-to-end GTM processes, CRM architecture, and reporting, while rebuilding the CRM in partnership with Finance and Product.

You will mentor a small team and drive alignment across Sales, Marketing, CS, Partnerships and Delivery.

Qualifications

• 8+ years in RevOps, GTM ops or similar, with at least 3 years leading the function.
• Built GTM operating system from scratch: processes, CRM architecture, reporting and governance.
• Led at least one end-to-end CRM implementation or migration.
• Experience designing comp plans and running a deal desk or deal approval process.
• Strong analytical skills with funnel metrics and forecasting.
• Able to influence senior leaders without direct authority.
• Mentored and developed junior team members.
• Fluent English; experience with US-based teams.

Responsibilities

• Own the end-to-end GTM operations across hotels/cruise brands and publishers/creators.
• Lead CRM rebuild alongside Finance's migration of the accounting system.
• Partner with Head of Product to move operational logic from CRM to product.
• Provide leadership to GTM ops specialists in Sales, CS and Network Ops.
• Define processes, systems, rules and reporting for Sales, Marketing, CS, Partnerships and Partner Delivery.

Skills

RevOps leadership

CRM architecture & governance

CRM implementation

Deal desk / deal approval

Funnel metrics & forecasting

Influence leadership

Mentoring junior team

English fluency with US-based teams

Tools

CRM systems (HubSpot)

Job description

Curacity is a two-sided marketplace connecting travel brands that need to be discovered with the publishers, travel writers, and content creators travelers actually trust. Hotels and cruise brands define the editorial coverage they need; our network of publishers and creators produces original content; Curacity coordinates the fulfillment and measures the outcomes.

We operate two products on that network. Newsletter places original editorial recommendations in front of publisher subscriber audiences and ties the resulting bookings back to the content that drove them. Vista AI builds the distributed editorial footprint that determines whether a property gets recommended when a traveler asks ChatGPT, Perplexity, Google AI Mode, or Gemini where to stay.

Curacity partners with publications including AFAR and Travel + Leisure, and was named among Inc. 5000's Top 20 Travel & Hospitality Companies and Digiday's Best Content Marketing Platform of 2024. We are headquartered in New York City.

Role Overview

We're hiring our first Director of GTM Operations to give us command and control of go-to-market across both sides of our marketplace: the hotels and cruise brands, and the publishers and creators we partner with.

Command means a broad, end-to-end understanding of how we win, onboard, grow and renew customers and partners: every stage, handoff, metric and tool. Control means that when something is out of balance, you see it and fix it, working with the leader who owns that area.

You'll own how GTM works: the processes, systems, rules and reporting behind Sales, Marketing, Customer Success, Partnerships and Partner Delivery. Functional leaders keep owning their teams and their numbers. You'll also lead our CRM rebuild alongside Finance's accounting system migration, and partner with our Head of Product as we move work out of the CRM and into the product. You'll provide dotted-line leadership and mentorship to three GTM ops specialists who sit in Sales, CS and Network Ops.

Required Qualifications

• 8+ years in RevOps, GTM operations, sales operations or a similar role, with at least 3 years leading the function
• Has built a GTM operating system from scratch: processes, CRM architecture, reporting and governance
• Has led at least one CRM implementation or migration end to end
• Experience designing comp plans and running a deal desk or deal approval process
• Strong analytical skills, comfortable owning funnel metrics and forecasting
• Can lead through influence: aligns senior functional leaders without direct authority
• Has mentored and developed junior team members
• Fluent English, and experience working with US-based teams

Preferred Qualifications

• Two-sided marketplace, media, adtech or travel/hospitality experience
• Partner or channel operations experience alongside customer-side RevOps
• HubSpot administration at scale, plus experience evaluating other CRM platforms
• Has worked with Finance on quote-to-cash or a finance system migration
• Has partnered with Product to move operational logic out of the CRM and into the product
• Experience at a growth-stage company scaling from informal to formal operations

Why Curacity?

You'll join an award-winning, fast-growing team at the intersection of luxury travel, analytics, and modern media. We offer competitive compensation, comprehensive benefits, and the opportunity to shape the the GTM infrastructure behind a high-growth hospitality technology company.

Curacity is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.