Diagnostics Customer Success Advocate

Thornton Tomasetti; Rosario; Remote; ARS 136,310,000 - 181,747,000; Part time

Job summary

Thornton Tomasetti is seeking a remote Customer Success Operations contractor with strong CRM expertise to optimize revenue workflows across SaaS environments.

You will configure CRM platforms, ensure data accuracy, and deliver clear reports and process guidelines while supporting adoption and improvements.

The role emphasizes hands-on tooling and cross-functional collaboration to boost efficiency and revenue operations.

Qualifications

• 4+ years in Sales, Revenue, or Customer Success Operations.
• Hands-on CRM configuration and management experience.
• Experience with at least two revenue-related tools outside the CRM.
• Strong operational judgment and problem-solving skills.
• Excellent written and verbal communication.
• Strong understanding of data accuracy, reporting, and workflow management.

Responsibilities

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Skills

CRM configuration

Workflow optimization

Data accuracy

Reporting

Operational judgment

Tools

Salesforce

HubSpot

Job description

Customer Success Operations - Remote

Hoy

Job Type: Contractor
Location: Remote

Sales / Revenue / CS Operations Expert

We are looking for experienced Sales, Revenue, or Customer Success Operations professionals with strong CRM expertise and operational judgment. The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments.

Key Responsibilities

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Requirements

• 4+ years of experience in Sales, Revenue, or Customer Success Operations.
• Hands‑on CRM configuration and management experience.
• Experience with at least two revenue-related tools outside the CRM.
• Strong operational judgment and problem‑solving skills.
• Excellent written and verbal communication.
• Strong understanding of data accuracy, reporting, and workflow management.