Diagnostics Customer Success Advocate

Thornton Tomasetti; La Pampa; A distancia; ARS 90.873.000 - 136.310.000; Jornada completa

Descripción de la vacante

Thornton Tomasetti is seeking a remote Customer Success Expert to optimize revenue and CS operations in SaaS contexts. The role emphasizes CRM configuration, data accuracy, reporting, and workflow improvements across multiple platforms.

You will configure Salesforce or HubSpot, manage quoting and billing tools, and help shape processes with strong communication and problem-solving skills. 4+ years in Sales, Revenue, or Customer Success Operations is expected.

Formación

• 4+ years of experience in Sales, Revenue, or Customer Success Operations.
• Hands-on CRM configuration and management experience.
• Experience with at least two revenue-related tools outside the CRM.
• Strong understanding of data accuracy, reporting, and workflow management.

Responsabilidades

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Conocimientos

Strong operational judgment

Problem-solving skills

Excellent written and verbal comms

Herramientas

Salesforce

HubSpot

Quoting tools

Billing tools

Descripción del empleo

Customer Success Expert - Remote

Job Type: Contractor
Location: Remote

Sales / Revenue / CS Operations Expert

Job Type: Contractor
Location: Remote

Role Overview

We are looking for experienced Sales, Revenue, or Customer Success Operations professionals with strong CRM expertise and operational judgment. The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments.

Key Responsibilities

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools .
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Requirements

• 4+ years of experience in Sales, Revenue, or Customer Success Operations.
• Hands-on CRM configuration and management experience.
• Experience with at least two revenue-related tools outside the CRM.
• Strong operational judgment and problem-solving skills.
• Excellent written and verbal communication.
• Strong understanding of data accuracy, reporting, and workflow management.