Customer Success Expert - Remote

YO AI Labs; Buenos Aires; Remote; ARS 90,547,000 - 135,820,000; Full time

Job summary

YO AI Labs is seeking a Sales / Revenue / CS Operations Expert for a remote contracting role. The position focuses on optimizing CRM workflows across Salesforce or HubSpot, improving data accuracy, and delivering clear reporting to support revenue operations in SaaS environments.

Ideal candidates bring 4+ years in Sales, Revenue, or Customer Success Operations, hands-on CRM configuration, and experience with multiple revenue tools outside the CRM.

Qualifications

• 4+ years in Sales, Revenue, or Customer Success Operations.
• Hands-on CRM configuration and management experience.
• Experience with at least two revenue-related tools outside the CRM.
• Strong operational judgment and problem-solving skills.
• Excellent written and verbal communication.
• Strong understanding of data accuracy, reporting, and workflow management.

Responsibilities

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Skills

CRM configuration

Data accuracy

Reporting

Workflow management

Communication

Tools

Salesforce

HubSpot

Job description

Sales / Revenue / CS Operations Expert

Job Type: Contractor
Location: Remote

Role Overview

We are looking for experienced Sales, Revenue, or Customer Success Operations professionals with strong CRM expertise and operational judgment. The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments.

Key Responsibilities

Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools . Manage revenue tools including quoting, billing, ticketing, and project management systems. Build and optimize sales and customer success workflows. Maintain accurate data and reporting across connected systems. Identify and resolve operational or policy-related challenges. Create clear documentation, reports, and process guidelines. Support system adoption and operational improvements.

Requirements

4+ years of experience in Sales, Revenue, or Customer Success Operations. Hands-on CRM configuration and management experience. Experience with at least two revenue-related tools outside the CRM. Strong operational judgment and problem-solving skills. Excellent written and verbal communication. Strong understanding of data accuracy, reporting, and workflow management.