Data Center Strategy & Resilience Lead

Iqvia; Buenos Aires; On-site; ARS 1,200,000 - 2,100,000; Full time

Job summary

Oracle is seeking an experienced Datacenter Operations engineer to identify opportunities for upgrading server components, validate cabling, and ensure network connectivity is established. You will monitor and assign work in a ticketing environment, mentoring less experienced technicians and implementing technical solutions to maintain service levels.

You will train on fix and repair techniques aligned with SOPs/MOPs for data center change control, acting as a technical liaison to resolve

Responsibilities

• Datacenter Services Operations-Break/Fix and Hardware Maintenance: Identifies opportunities for other team members to work with servers and main hardware to ensure efficient performance for its entire lifecycle.
• Guides and coaches less experienced technicians on best practices for power distribution units and replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure as needed.
• Datacenter Services Operations-Network Configuration, Installation, and Augmentation: Guides and instructs less experienced technicians on best practices for implementing designed network communications and solutions, signing off on client configurations within environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.
• Technical Support and Trouble Shooting-Technical Support and Trouble Shooting: Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within SLAs against assigned ticket; escalates trends and documents steps or resolutions involved.
• Safety and Compliance-Safety, Security, Compliance, and Documentation: Oversees adherence to SOPs/MOPs when performing tasks, ensuring work aligns with site/vendor rules and signs off within data center/customer sites; conducts functional testing of security; ensures health and safety guidelines are followed.
• Continuous Improvement: Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs/MOPs for data center change control; identifies repeating problems or trends and escalates to senior peers; analyzes issues for trends and proposes improvements.
• Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership: Leads collaboration with project teams/colocation partners to validate installation, operation and performance of electrical/mechanical systems; ensures contractors and vendors deliver quality services and SLAs are met; contributes to QA through process creation and training of less experienced peers.
• Core Responsibilities-Planning & Execution: Completes complex tasks with limited instructions and guides team on shifting priorities.
• Core Responsibilities-Collaboration & Partnership: Collaborates across teams to deliver impactful work and build partnerships with stakeholders and customers.
• Core Responsibilities-Problem Solving: Develops and shares procedures to identify and resolve routine or non-routine issues; collects data to troubleshoot complex errors.
• Core Responsibilities-Continuous Learning: Actively seeks knowledge, learns new skills/tools, and stays updated with trends to improve skills.
• Core Responsibilities-Continuous Improvement: Recommends and implements improvements to complex processes, protocols, and workflows.
• Career Level - OP4
• About Us: Oracle is an Equal Employment Opportunity Employer with commitments to AI and cloud solutions and a diverse workforce.
• Career statements in the provided HTML are kept intact from the original source.

Job description

Oracle is seeking an experienced Datacenter Operations engineer to identify opportunities for upgrading server components, validate cabling, and ensure network connectivity is established. You will monitor and assign work in a ticketing environment, mentoring less experienced technicians and implementing technical solutions to maintain service levels.

You will train on fix and repair techniques aligned with SOPs/MOPs for data center change control, acting as a technical liaison to resolve