Customer Operations Lead — Flexible Work & Analytics

Syngenta Group; Partido de Vicente López; Presencial; ARS 1.800.000 - 3.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work options

Full Benefit Package

Descripción de la vacante

Syngenta Group in Buenos Aires, Argentina, seeks a Customer Operations Lead to direct end-to-end Order-to-Cash, inventory, and master data processes for the Fruits & Vegetables and CP South businesses. You will partner with Sales, Supply Chain, and Logistics to ensure accurate, compliant, and timely service to distributors and sales partners.

Lead a team of Customer Operations Specialists, drive continuous improvement through data analytics and digital tools, and promote a customer-first culture

Formación

• Bachelor’s degree in Business Administration, Supply Chain, Industrial Engineering, or related field.
• 3–5 years of experience in Customer Operations, Commercial Operations, Order Management, Supply Chain, or Logistics.
• Solid knowledge of Order-to-Cash processes and customer master data management.
• Proficiency in SAP SD/MM and advanced Excel; experience with Power BI, Qlik, or similar analytics/reporting tools is valued.
• Knowledge of logistics, warehouse operations, and distribution in Argentina.
• Understanding of Argentine agricultural regions, seasonal cycles, and agricultural market dynamics.
• Strong customer focus, analytical thinking, problem-solving ability, and stakeholder-management skills.
• Commercial and financial acumen, with an understanding of how operational decisions affect service, margin, and profitability.
• Intermediate-to-advanced English proficiency.
• Experience in agriculture, agrochemicals, FMCG, specialty crops, or Fruits & Vegetables.
• Knowledge of pricing, commercial terms, credit, margin management, and cost-to-serve drivers.
• Exposure to digital transformation, automation, AI tools, process mining, or continuous improvement initiatives.
• Lean Six Sigma, project management, or process-improvement certification.

Responsabilidades

• Lead end-to-end Order-to-Cash cycle with accuracy and on-time service.
• Coordinate inventory availability, shelf-life, and distribution with teams.
• Oversee Customer Master Data in SAP; ensure data integrity and audits.
• Serve as primary ops contact for sales partners and field sales.
• Coach and develop Customer Operations Specialists; track KPIs.
• Drive continuous improvement using data, analytics and process mining.
• Collaborate with cross-functional teams to resolve operational challenges.
• Champion digital platforms and AI tools to improve forecasting and self-service.
• Ensure compliance with controls, quality, health, safety.
• Proactively manage supply disruptions with timely actions.

Descripción del empleo

Syngenta Group in Buenos Aires, Argentina, seeks a Customer Operations Lead to direct end-to-end Order-to-Cash, inventory, and master data processes for the Fruits & Vegetables and CP South businesses. You will partner with Sales, Supply Chain, and Logistics to ensure accurate, compliant, and timely service to distributors and sales partners.

Lead a team of Customer Operations Specialists, drive continuous improvement through data analytics and digital tools, and promote a customer-first culture