Coordinador de atención al paciente

Solvo Global Careers; Buenos Aires; Presencial; ARS 29.121.000 - 45.761.000; Jornada completa

Descripción de la vacante

Solvo Global Careers is seeking a Phone & Patient Services Representative (Virtual Assistant) to support a U.S.-based dermatology practice. The role emphasizes patient communication, scheduling, and insurance verification to ensure smooth front-office operations.

Ideal candidates will have at least 2 years in medical customer service, be proficient with EHR/EMR and practice management software, and demonstrate HIPAA compliance.

Formación

• Minimum 2 years in medical customer service or patient-facing roles.
• Experience with insurance verification and medical front-office tasks.
• Familiarity with HIPAA compliance and patient privacy.
• Experience with medical call centers and care coordination.

Responsabilidades

• Answer patient calls professionally and warmly.
• Schedule appointments accurately.
• Manage cancellations, reschedules, waitlists, and recalls.
• Educate patients on appointment requirements and policies.
• Deliver an exceptional patient experience.

Descripción del empleo

This job posting is for a Phone & Patient Services Representative (Virtual Assistant) supporting a U.S.-based dermatology practice. Here's a concise breakdown of what the employer is looking for and the key qualifications to emphasize if you're applying.

Top Priorities for This Role

The employer wants someone who can:

• Answer patient calls professionally and warmly
• Schedule appointments accurately
• Manage cancellations, reschedules, waitlists, and recalls
• Educate patients on appointment requirements and policies
• Deliver an exceptional patient experience

2. Insurance Verification Expertise

This is one of the most important requirements.

You should be comfortable with:

• Insurance eligibility verification
• Copays
• Deductibles
• Coinsurance
• Referrals

3. Healthcare Administration Experience

Required experience includes at least 2 years in areas such as:

• Medical customer service
• Patient services
• Insurance verification
• Medical call center operations

Candidates should have experience with:

• EHR/EMR systems
• Practice management software
• Google Workspace
• Cloud-based healthcare systems
• Accurate documentation and patient records

Core Competencies They Value

The company is looking for someone who is:

• Warm and friendly on the phone
• Service-oriented
• Dependable
• Responsive
• Detail-oriented
• Team-focused
• Adaptable
• Interested in long-term employment

Keywords for Resume Optimization

If you're applying, try incorporating these keywords where applicable:

• Insurance Verification
• Medical Customer Service
• HIPAA Compliance
• Referral Management
• Prior Authorization
• Care Coordination
• Appointment Coordination
• Medical Records
• EHR/EMR
• Multi-line Phone Systems

What Success Looks Like

The ideal candidate will:

• Schedule patients efficiently and accurately
• Verify insurance correctly
• Handle high call volumes (12 to 20 calls per hour)
• Communicate professionally with patients and providers
• Integrate well into the team culture

Overall Assessment

This position is significantly focused on patient communication, scheduling, insurance verification, and healthcare administration, rather than general virtual assistant duties. Candidates with experience in medical front office operations, patient services, insurance benefits verification, or medical call centers will be the strongest match.