Cloud Support Engineer

Microstrategy1; Buenos Aires; Presencial; ARS 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

MicroStrategy in Argentina is seeking a Cloud Systems Engineer to support Cloud environments and applications, ensuring reliability and performance for customers. The role covers daily management of the Cloud infrastructure, change-request implementation, incident response, and MicroStrategy Platform administration, with a focus on high-quality documentation and collaboration with global teams.

Required are hands-on AWS and/or Azure experience, networking basics, scripting skills, and

Formación

• 2+ years in roles with cloud infrastructure and customer support.
• Hands-on AWS and/or Azure experience.
• Fundamentals of VPNs, DNS, TCP/IP.
• Ability to troubleshoot critical customer issues.
• Excellent written and verbal communication.
• Strong time management and organizational skills.

Responsabilidades

• Manage day-to-day Cloud infrastructure operations and on-call coverage.
• Implement customer change requests per Change Control.
• Respond to incidents and collaborate with tech teams to troubleshoot.
• Administer MicroStrategy Platform.
• Maintain thorough documentation of tasks.

Conocimientos

2+ years experience

AWS & Azure hands-on

Networking fundamentals

Troubleshooting complex issues

Strong communication

Time management

Independent worker

Detail oriented

On-call availability

Proactive mindset

Educación

AWS Associate Solution Architect

Azure Fundamentals

Herramientas

Kubernetes

Docker

Terraform

Ansible

CloudFormation

Chef

Puppet

Descripción del empleo

Company Description

MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people.

Job Description

The Role:

The Cloud Systems Engineer will be responsible for providing support to customers for Cloud environments and applications.

Your Focus:

• Day-to-day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident response including troubleshooting the infrastructure-related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
• MicroStrategy Platform administration.
• Maintaining high-quality documentation for all related tasks.

Required Experience and Skills

• 2+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives
• Hands-on experience with AWS and/or Azure cloud computing services.
• Experience with networking fundamentals like VPNs, DNS, TCP/IP, UDP, etc.
• Practical experience managing, analyzing, troubleshooting, and providing solutions for technical critical customer issues
• Must possess an enthusiastic personality and foster a positive work environment
• Strong written and verbal communication skills
• Well organized with effective time management skills
• Ability to work independently
• Attention to detail
• Able to support MicroStrategy customers during their working hours
• Must be available to be on call for after-hours and weekends on a rotational basis
• Certifications: AWS Associate Solution Architect and/or Azure Fundamentals
• Familiarity with infrastructure, virtualization, security and networking
• Knowledge of Containerization solutions (Kubernetes and Docker)
• Hands-on experience with Scripting/CI-CD languages such as Python, Terraform, Ansible, Chef, Puppet, CloudFormation etc.