Remote Cloud Support Engineer - AWS Automation & DevOps

Werben HR; Buenos Aires; Presencial; ARS 60.510.000 - 96.816.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote from LATAM (Argentina/Urug

Professional growth in cloud ops

Descripción de la vacante

Werben HR is seeking a Cloud Support Engineer to support an internal cloud platform with an automation-first mindset. This role focuses on AWS operations and Developer Experience, helping with IAM configurations, CI/CD pipelines, repositories, and internal tooling to keep services reliable and secure.

You will own tickets, troubleshoot issues, and work with platform and security teams to improve runbooks, automation, and performance while enabling development teams to deliver faster and more

Formación

• Intermediate to advanced English communication skills.
• Self-motivated and comfortable operating in evolving, fast-paced environments.
• Strong collaboration skills combined with individual ownership.
• Excellent analytical and troubleshooting abilities.
• High level of accountability and operational discipline.
• 3–4 years supporting cloud platforms, infrastructure, or developer tooling in production environments.
• Strong hands-on AWS experience in API/CLI-driven environments (not console-based only), including:
• Operating via AWS CLI and SDKs (e.g., boto3).
• Diagnosing and configuring AWS resources programmatically (IAM roles/policies, STS assume-role flows, CloudWatch logs, S3 access, EC2/VPC basics).
• Deep understanding of IAM policy evaluation and least-privilege principles.
• Practical troubleshooting across logs, metrics, and networking fundamentals (DNS, TLS/HTTP, security groups, routing).
• Experience supporting GitLab CI/CD pipelines and developer workflows.
• Strong Git fundamentals (branching, merging, protected branches, MR workflows).
• Scripting skills in Python and/or Bash for automation and operational efficiency.
• Clear written communication and strong ticket ownership practices.

Responsabilidades

• Triage incoming service requests, clarify requirements, prioritize work, and drive tickets to closure.
• Provide strong customer communication, including timely updates and clear resolution notes.
• Identify recurring request patterns and propose improvements to reduce ticket volume and resolution time.
• Fulfill AWS access requests, including IAM roles and policies, permission troubleshooting, and least-privilege adjustments.
• Investigate operational issues across logs, permissions, connectivity, and service configuration.
• Partner with platform and security teams to ensure consistent remediation and compliance.
• Troubleshoot GitLab CI/CD pipeline issues (runners, permissions, secrets/variables, artifacts, templates).
• Support repository workflows, including access controls, branch protections, and merge strategies.
• Promote standardized patterns that improve delivery reliability and reduce support dependency.
• Create and maintain practical runbooks, knowledge base articles, and FAQs.
• Develop small automation scripts (Python/Bash) to eliminate repetitive manual tasks.
• Contribute minor updates to Infrastructure-as-Code patterns (e.g., Terraform modules), following established standards.

Conocimientos

English communication

Self-motivated

Collaboration

Analytical thinking

Accountability

Herramientas

Terraform

CloudFormation

GitLab

Python

Bash

AWS CLI

boto3

Descripción del empleo

Werben HR is seeking a Cloud Support Engineer to support an internal cloud platform with an automation-first mindset. This role focuses on AWS operations and Developer Experience, helping with IAM configurations, CI/CD pipelines, repositories, and internal tooling to keep services reliable and secure.

You will own tickets, troubleshoot issues, and work with platform and security teams to improve runbooks, automation, and performance while enabling development teams to deliver faster and more