Closing Team Leader

World Business Lenders, LLC; Tandil; Remote; ARS 99,928,000 - 146,048,000; Full time

Benefits offered by this job

Paid time off

Fully remote work environment

Job summary

World Business Lenders seeks an experienced Closing Operations Leader to manage a busy pipeline and ensure closings progress on schedule. You will guide Closing Analysts, review documents, and coordinate with underwriting, title, and funding teams.

This fully remote role emphasizes accuracy, timely communication, and adherence to SLAs. Ideal candidates have 5+ years in mortgage closing operations, strong leadership, and proficiency with LOS, document management, and e-signature tools.

Qualifications

• Bachelor's or Associate's degree or equivalent relevant experience.
• 5+ years in mortgage or commercial lending closing, title, escrow, or related operations.
• Experience guiding teams, coordinating workflows, and meeting deadlines.

Responsibilities

• Maintain an organized closing pipeline and ensure timely funding.
• Support Closing Analysts and resolve closing issues promptly.
• Review loan documents, settlement statements, and closing instructions.
• Coordinate with Underwriting, Title, Legal, and Funding teams.
• Train and onboard new team members and monitor workloads.
• Ensure compliance with closing procedures and SLAs.

Skills

Closing Operations

Team Leadership

Time Management

Communication

Education

Bachelor's or Associate's degree

Tools

Loan origination systems

Document management

e-signature tools

Microsoft Excel

CSC

NETRO

Job description

Overview

• At World Business Lenders (WBL), we provide flexible, short-term commercial loans backed by real estate to help small and medium-sized businesses across the United States, particularly those facing difficulties securing traditional financing.
• We are a fast-moving, results-driven organization focused on efficient execution, strong risk management, and protecting the company's collateral position

About The Role

• Maintain an organized and efficient closing pipeline.
• Ensure loans progress from Clear-to-Close through funding within established timelines.
• Support Closing Analysts in meeting productivity, accuracy, and quality expectationsIdentify and resolve closing issues before they cause delays.
• Ensure closing documentation is accurate and complete.
• Reduce closing errors and post-closing deficiencies.
• Maintain effective communication with internal departments and external closing partners.
• Escalate complex issues to the Closing Manager promptly.

What Success Looks Like

• Maintain an organized, productive Closing Team with clear priorities and accountability
• Ensure loans progress efficiently from Clear-to-Close through closing and funding, meeting established SLAs and quality standards
• Promote accurate and complete closing documentation while minimizing delays and post-closing defects
• Identify workflow bottlenecks, resolve routine operational issues, and elevate complex exceptions appropriately
• Support effective coordination across internal departments and external partners while helping protect WBL's collateral position

What You'll Be Doing

• Daily Closing Operations
  • Assist the Closing Manager with daily workflow, loan assignments, and closing priorities.
  • Monitor the closing pipeline to ensure loans remain on schedule.
  • Provide guidance and support to Closing Analysts on closing requirements and procedures.
  • Review loan documents, settlement statements, payoff documentation, closing instructions, and related closing documentation.
  • Verify that required closing conditions have been satisfied or appropriately approved before closing.
  • Coordinate with Underwriting, Credit, Processing, Title, Legal, and Funding to resolve outstanding conditions.
  • Identify potential closing delays and communicate concerns to the Closing Manager.
  • Assist with complex or time-sensitive closings as needed.
• Team Support & Training
  • Serve as the first point of contact for Closing Analysts regarding daily operational questions.
  • Assist with onboarding, training, and development of new team members.
  • Monitor individual workloads and assist with prioritizing assignments.
  • Provide feedback on work quality, accuracy, and productivity.
  • Reinforce compliance with established closing procedures and documentation standards.
  • Communicate recurring performance or workflow concerns to the Closing Manager.
• Closing Coordination & Issue Resolution
  • Coordinate with closing attorneys, title companies, settlement agents, and internal departments to facilitate timely closings.
  • Assist in resolving documentation discrepancies, outstanding conditions, and scheduling issues.
  • Monitor closing and funding deadlines and follow up on outstanding items.
  • Escalate complex legal, title, collateral, or funding issues to the Closing Manager and appropriate departments.
  • Ensure closing-related questions and concerns are addressed promptly.
• Quality Control & Process Improvement
  • Review closing packages for accuracy, completeness, and consistency.
  • Identify documentation errors and potential closing deficiencies before funding.
  • Ensure adherence to established checklists, workflows, and company policies.
  • Assist with tracking closing errors, turnaround times, and outstanding conditions.
  • Recommend process improvements to increase efficiency and reduce errors.
  • Support the Closing Manager in implementing updated procedures and quality standards.
• Compliance & Risk Management
  • Ensure closing activities follow applicable company policies and regulatory requirements.
  • Identify and elevate documentation, lien, legal, and collateral concerns.
  • Support proper documentation and closing practices to protect WBL's collateral position.
  • Refer exceptions requiring management or Legal approval to the appropriate authority.

Education

• Bachelor's or Associate's degree, or equivalent relevant experience preferred

Required Experience

• 5+ years of experience in mortgage or commercial lending closing, title, escrow, settlement, or related operations preferred
• Experience guiding team members, coordinating workflows, and managing loan pipelines and deadlines
• Experience reviewing loan documents, title commitments, settlement statements, and closing requirements
• Experience coordinating with attorneys, title companies, and internal lending teams
• Ability to identify and resolve routine closing issues and elevate complex matters

Must-Have Requirements

• Strong knowledge of loan closing, title clearance, collateral documentation, and real estate-secured lending
• Ability to manage workloads, prioritize deadlines, and meet SLAs
• Strong attention to detail, communication, organization, and problem-solving skills

Preferred Background / Industry Experience

• Experience in commercial or private lending, Non-QM mortgage lending, MCA, title insurance, escrow, or settlement
• Previous experience as a Senior Closer, Closing Lead, or Closing Supervisor

Key Soft Skills

• Leadership, accountability, and teamwork
• Clear communication with internal teams and external partners
• Strong prioritization, adaptability, and attention to detail

Specific Technical Skills Needed

• Knowledge of closing, settlement, funding, post-closing, and title clearance
• Ability to review loan documents, title commitments, lien searches, and settlement statements
• Understanding of lien priority, title defects, UCC filings, and applicable lending regulations
• Proficiency with loan origination systems, document management platforms, e-signature tools, and Microsoft Excel
• Familiarity with title systems such as CSC and NETRO is a plus

Remote Work Requirements

• Stable internet connection and a professional remote setup
• Strong written and verbal English communication skills
• Ability to work effectively with remote teams and maintain confidentiality

Benefits

What We Offer

• Compensation in USD.
• Benefits include paid time off (PTO).
• Work Environment: Fully remote work environment.