Tech Support Specialist

Virtustant; Argentina; Remote; ARS 60,635,000 - 103,080,000; Full time

Benefits offered by this job

Remote work

Job summary

Virtustant is seeking a Tech Support Specialist to deliver remote technical support to US-based clients. You will assist over the phone and by email, participate in training on company systems, and perform technical assessments.

The role requires strong English (C2) and excellent customer service skills, with occasional after-hours availability. This is a full-time remote opportunity; you will work with popular tools like Slack, Windows OS, Microsoft 365 and Google Workspace.

Qualifications

• Stable internet connection required.
• Proficiency with Windows-based systems and common software.
• Experience delivering customer service and basic tech support.
• Must be able to communicate effectively in English (C2 level).
• Willingness to respond to emergencies outside standard hours.

Responsibilities

• Provide remote technical support to US-based clients via phone and email.
• Offer Level 1 and Level 2 desktop/user support.
• Perform technical assessments as part of issue resolution.
• Make and receive phone calls to assist clients.
• Provide timely email follow-ups and documentation.
• Collaborate with clients to troubleshoot and resolve problems.

Skills

Stable internet

Windows PC

Technical skills

Computer literacy

Customer service

C2 English

Availability outside hours

Spanish speaking

Tools

Slack

Windows OS

Microsoft 365

Google Workspace

Job description

Job Title: Tech Support Specialist

About The Company

Our client is an IT managed service provider. They help companies that are too big to handle IT themselves but too small to hire an internal IT department.

Job Description

You will provide remote technical support to clients based in the US. This involves assisting clients over the phone and via email. You will also receive training on systems provided by the company. A key part of your role will be performing technical assessments.

Responsibilities Of The Role

• Provide support for clients based in the US.
• Provide remote tech support over the phone.
• Assist clients with their technical issues.
• Make and receive phone calls.
• Email clients.
• Provide Level 1 and Level 2 desktop and user support.
• Perform technical assessments.

Required Experience And Qualifications

• Good, stable internet connection.
• A Windows computer.
• Technical skills.
• Computer literacy.
• Customer service skills.
• C2 English level.
• Availability outside of standard working hours for emergencies.

Preferred Skills

• Spanish speaking ability.

Personality

• Problem-solving skills.
• Innovative thinking.
• Critical thinking skills.
• Collaborative attitude.

Software & Tools

• Slack
• Windows OS
• Microsoft 365
• Google Workspace

Schedule

Monday, Tuesday, Wednesday, Thursday, Friday
09:00–17:00 ET
40 hours per week

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.