Client Solutions Specialist

Avature; Buenos Aires; Hybrid; ARS 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible remote work

One day a week in-office (Palermo)

Flexible hours

Periodic salary reviews

Three weeks vacations

Four weeks paternity leave

OSDE 360 health coverage

Professional development days

Paid internet service expenses

Job summary

Avature is a market-leading enterprise SaaS provider for global talent acquisition and talent management. As a Client Solutions Specialist, you will work closely with consultants and project managers to configure our platform for client implementations and ensure alignment across the entire project lifecycle.

You will develop expert knowledge of Avature’s configuration capabilities, migrate configurations from test to production, run QA checks, and create documentation.

Qualifications

• Quick and enthusiastic learner.
• Organized and detail oriented.
• Strong analytical and problem-solving skills.
• Experience in roles involving direct interaction with clients or stakeholders will be valued.
• Comfortable using AI tools in day-to-day work and staying up to date with emerging AI capabilities.

Responsibilities

• Achieve expert-level knowledge of our platform’s functionality and configurability.
• Understand the configuration needs of each specific case.
• Take an active, client-facing role throughout software implementations, ensuring alignment across the whole process.
• Prioritize assignments and develop a clear vision of each assignment’s context.
• Meet with consultants to understand the scope and time frames of each assignment.
• Build data models, workflows, forms, templates, reports, and other configuration artifacts.
• Migrate configurations from test environments to production environments.
• Run QA tests to ensure configurations work as expected.
• Create and update documentation relevant to the solution (requirements, configuration workbooks, etc.).
• Manage team assignments from case creation to resolution.
• Collaborate with Technical Services teams.

Skills

Client interaction

Analytical thinking

Problem solving

Learning agility

Tools

AI tools

Job description

Hybrid position available for candidates based in Greater Buenos Aires.

Avature offers highly customizable solutions, and each implementation is carefully designed according to our customers’ diverse needs. Client Solutions Specialists work alongside our consultants and project managers, playing a key role in the configuration process.

Your challenges and objectives:

• Achieve expert-level knowledge of our platform’s functionality and configurability.
• Understand the configuration needs of each specific case.
• Take an active, client-facing role throughout software implementations, ensuring alignment across the whole process.
• Prioritize assignments and develop a clear vision of each assignment’s context.
• Meet with consultants to understand the scope and time frames of each assignment.
• Build data models, workflows, forms, templates, reports, and other digital structures that constitute a configuration.
• Migrate configurations from test environments to production environments.
• Run QA tests to ensure configurations work as expected.
• Create and update documentation relevant to the solution (requirements, configuration workbooks, etc.).
• Manage team assignments from case creation to resolution.
• Collaborate with Technical Services teams.

About you:

• Quick and enthusiastic learner.
• Organized and detail oriented.
• Strong analytical and problem-solving skills.
• Experience in roles involving direct interaction with clients or stakeholders will be valued.
• Comfortable using AI tools in day-to-day work and genuinely interested in staying up to date with emerging AI capabilities.

About us:

Avature is a market-leading enterprise SaaS provider for global talent acquisition and talent management. We have a strong commitment to high-quality engineering and customer service and are recognized innovators in the large enterprise market. Leading organizations around the world rely on Avature, including Fortune 500 companies, global consulting firms, some of the world's largest banks and manufacturers, and government organizations.

We design, build, implement, and support our product ourselves. With a strong culture of ownership and innovation, we continuously evolve our platform to help organizations meet the changing demands of talent acquisition and talent management. As technology continues to reshape the world of work, we leverage AI and emerging technologies to help organizations innovate, adapt, and gain competitive advantage.

At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We believe curiosity, continuous learning, and openness to emerging technologies are essential to building the future. Through our career development programs, mentorship, and leadership opportunities, we support each person's professional growth while making a meaningful impact on our product and our customers' success.

What we offer:

• A fast-paced, energetic, and engaging environment.
• We combine flexible remote work with in-person collaboration, encouraging team members to spend one day a week at their nearest office (Palermo, CABA).
• Flexible hours.
• Periodic salary reviews.
• Three weeks vacations from the first year.
• Four weeks paternity leave.
• OSDE 360 health coverage (family plan).
• Four days a year to attend events related to professional development.
• Paid internet service expenses.

An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.