Client Service Analyst

Testing Site - JPMC; Argentina; On-site; ARS 800,000 - 1,200,000; Full time

Job summary

JPMorganChase in Argentina seeks a Client Service Analyst to join our service center and deliver exceptional customer service and operational excellence. You will support clients in executing trades, confirm terms, resolve disputes, and collaborate with internal teams to mitigate conflicts while maintaining controls.

You will apply knowledge of our derivatives products to resolve issues, improve client relationships, and drive process improvements in a fast-paced environment.

Qualifications

• Experience in customer service operations with a focus on transaction processing.
• Proven ability to build productive relationships with internal stakeholders to drive outcomes.
• Strong problem-solving skills to improve operational efficiency.

Responsibilities

• Address client inquiries and troubleshoot issues, applying understanding of procedures and deadlines for trades.
• Ensure clients pre-affirm trades and match the legal terms within required deadlines.

Skills

Customer service

Transaction processing

Stakeholder relations

Job description

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Service Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve securing clients execute trades in timely manner, affirming legal and economic terms of the Derivatives trades. Doing so also by addressing client inquiries, resolving disputes and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will apply your knowledge of our products and services to resolve issues and enhance client relationships. Your role will also involve collaborating with internal stakeholders, mitigating conflicts, all while maintaining controls.

Job responsibilities

• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and meet the deadlines for confirming trades.
• Ensure clients pre-affirm trades and match the legal terms within the required deadlines

Required qualifications, capabilities, and skills

• Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Preferred qualifications, capabilities, and skills

• Leveraging AI/ML technologies and implementing automation tools to enhance client solutions is desired
• Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.