Client Relationship Banker & Solutions Advisor

Bank of America; Rivadavia; On-site; ARS 52,161,000 - 56,334,000; Full time

Job summary

Bank of America is seeking a Lobby Services Associate to engage clients in the lobby, educate them on self-service channels, and assist with transactions through ATM, online and mobile banking.

You will build relationships, process cash transactions, and guide clients to solutions aligning with their financial goals while ensuring compliance with laws and bank policies. The role may relocate within reasonable commuting distance as business needs change.

Qualifications

• Proactive, results-driven individual focused on client outcomes.
• Ability to learn and adapt to banking technologies and processes.
• Strong communication skills, both verbal and written, with clients.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions via self-service channels.
• Maintains cash handling accuracy and efficiency.
• Builds client relationships to understand financial needs and offer solutions.
• Manages center traffic, appointments, and outbound calls to optimize experience.
• Drives client satisfaction while adhering to laws and bank policies.
• Supports knowledge expansion by collaborating with specialists in lending, investments, and small business.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Job description

Bank of America is seeking a Lobby Services Associate to engage clients in the lobby, educate them on self-service channels, and assist with transactions through ATM, online and mobile banking.

You will build relationships, process cash transactions, and guide clients to solutions aligning with their financial goals while ensuring compliance with laws and bank policies. The role may relocate within reasonable commuting distance as business needs change.