Client Operations & Bi Specialist

Edge Operations Managers; Quilmes; Hybrid; ARS 1,200,000 - 2,000,000; Full time

Job summary

SAP is seeking a Client Delivery Manager in Buenos Aires with 6+ years of SAP cloud operations or customer delivery experience. You will own SAP Private Cloud engagements, drive governance, manage the full lifecycle from contract handover to renewal, and ensure customers realize the contracted business outcomes.

You will work with global teams, lead adoption discussions, and identify upsell opportunities while safeguarding revenue and maintaining customer satisfaction.

Qualifications

• Bachelor's degree required; project management certification is an advantage.
• Extensive experience in SAP cloud operations, infrastructure, or customer delivery.
• Ability to translate complex technical realities into business language for diverse audiences.
• Experience managing large contracts across international teams with governance skills.

Responsibilities

• Own SAP Private Cloud engagements for enterprise customers across MCLAC South.
• Manage full lifecycle from contract handover through to renewal.
• Lead adoption conversations and track contract compliance throughout.
• Ensure customers achieve contracted business outcomes and safeguard revenue by identifying risks.
• Run governance sessions and report to senior stakeholders; collaborate with account teams on upsell opportunities.

Skills

Customer Success Management

Customer Interaction Management

Conflict Management

Adaptive Leadership

Financial Management

Establishing Trust

Customer Orientation

Effective Communication

Emotional Intelligence

Complex Problem Solving

Agentic AI Day-to-Day Practice

Context Engineering

AI-Assisted Automation

AI Adoption Capability

AI Output Quality Assurance

Education

Bachelor's degree

Tools

SAP

Job description

Client Delivery Manager

Client Delivery Manager
Team Links: Project Management
Location Links: Buenos Aires
Work Pattern: Hybrid – Contract Type: Full-time – Reference: REF2534X
The Role:
Job Description:
What you'll Bring:
You have 6 or more years in SAP cloud operations, infrastructure, or customer delivery. You understand how enterprise technology decisions get made, and by whom. You translate complex technical realities into plain business language, for any audience. Your background in managing large contracts across international teams puts you ahead. You bring structured project management skills and know how to run governance well. You present with confidence to a CIO and work through technical detail with engineers. A 'bachelor's degree is required; project management certification is an advantage. Your SAP Basis/Technical knowledge and understanding of private cloud deployments and infrastructure give you real technical depth. You have solid de-escalation skills and stay composed when situations get difficult. A 'bachelor's degree is required; project management certification is an advantage. You thrive in a global, virtual organization where stakeholder demands compete.
Skills: Customer Success Management, Customer Interaction Management & Collaboration, Conflict Management, Adaptive Leadership, Financial Management, Establishing Trust, Customer Orientation, Effective Communication, Emotional Intelligence, Complex Problem Solving, Agentic AI Day-to-Day Practice, Context Engineering, AI-Assisted Automation and Prototyping, AI Adoption Capability, AI Output Quality Assurance
What you'll Build:
You will own SAP Private Cloud engagements for enterprise customers across MCLAC South. You will manage the full lifecycle, from contract handover through to renewal. You will lead adoption conversations and track contract compliance throughout. You will ensure customers achieve the business outcomes they contracted for. You will Safeguard revenue by proactively identifying risks related to entitlement leakage, When a customer faces a serious challenge, you step in first. You will run governance sessions and report regularly to senior business stakeholders. You will work with the account team to identify upsell and cross-sell opportunities. You will drive renewal readiness and keep a clear view of customer satisfaction. You will prevent churn by showing measurable results. You will also help customers adopt the solutions faster. This ensures that they regularly see the benefits of their investment. Where applicable you will take accountability for C2C customers post of sale as a single engine orchestrator owning consumption tracking, risk mitigation and revenue safeguarding. You will help drive release version currency and ensure your customers transition to the latest release version thereby ensuring consumption of AI entitlements.
Where you Belong:
This team takes accountability seriously and supports each other to deliver on it. You will work daily with SAP colleagues across sales, operations, and technical functions. SAP Private Cloud is a growing part of SAP's future. Your contributions and the trust you build with customers will sit at the very core of how we grow, retain, and deliver lasting value.
Equal Employment Opportunity (EEO) Statement:
Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Additional Information:
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people's lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: (email protected).
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AI Usage in the Recruitment Process
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( ,andHow we hire ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.