Client Delivery Manager

SAP; Buenos Aires; Hybrid; ARS 138,564,000 - 215,544,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SAP is seeking a Client Delivery Manager in Buenos Aires to lead SAP Private Cloud engagements for enterprise customers and manage the full lifecycle from contract handover through renewal. You will drive adoption, track compliance, and ensure expected business outcomes in a global, virtual setting.

You will collaborate with SAP colleagues across sales, operations, and technical functions to safeguard revenue, mitigate risks, and pursue upsell opportunities while maintaining high customer

Qualifications

• 6+ years in SAP cloud operations, infrastructure, or customer delivery.
• Ability to translate complex technical realities into plain business language for any audience.
• Experience managing large contracts across international teams.
• Structured project management skills and governance experience.
• Ability to present to a CIO and work with engineers.
• Bachelor's degree required; project management certification is an advantage.
• Solid de-escalation skills and ability to stay composed under pressure.
• Thrives in a global, virtual organization with diverse stakeholder demands.

Responsibilities

• Own SAP Private Cloud engagements for enterprise customers across MCLAC South and manage the full lifecycle, from contract handover through renewal.
• Lead adoption conversations and track contract compliance throughout.
• Ensure customers achieve contracted business outcomes and safeguard revenue.
• Run governance sessions and report regularly to senior stakeholders.
• Work with the account team to identify upsell and cross-sell opportunities.
• Drive renewal readiness and monitor customer satisfaction.
• Prevent churn by delivering measurable results.

Skills

Project management

Governance

Stakeholder management

Executive communication

De-escalation

Cross-cultural collaboration

Customer delivery management

Structured problem solving

Education

Bachelor's degree

Project management certification

Tools

SAP Basis/Technical knowledge

Private cloud deployments

Job description

Client Delivery Manager

• Team Links: Project Management

• Location Links: Buenos Aires

• Work Pattern: Hybrid - Contract Type: Full-time - Reference: REF2534X

The Role

Job Description

What you’ll Bring

You have 6 or more years in SAP cloud operations, infrastructure, or customer delivery. You understand how enterprise technology decisions get made, and by whom. You translate complex technical realities into plain business language, for any audience. Your background in managing large contracts across international teams puts you ahead. You bring structured project management skills and know how to run governance well. You present with confidence to a CIO and work through technical detail with engineers. A bachelor's degree is required; project management certification is an advantage. Your SAP Basis/Technical knowledge and understanding of private cloud deployments and infrastructure give you real technical depth. You have solid de-escalation skills and stay composed when situations get difficult. A bachelor's degree is required; project management certification is an advantage. You thrive in a global, virtual organization where stakeholder demands compete.

Skills: Customer Success Management, Customer Interaction Management & Collaboration, Conflict Management, Adaptive Leadership, Financial Management, Establishing Trust, Customer Orientation, Effective Communication, Emotional Intelligence, Complex Problem Solving, Agentic AI Day-to-Day Practice, Context Engineering, AI-Assisted Automation and Prototyping, AI Adoption Capability, AI Output Quality Assurance

What you’ll Build

You will own SAP Private Cloud engagements for enterprise customers across MCLAC South. You will manage the full lifecycle, from contract handover through to renewal. You will lead adoption conversations and track contract compliance throughout. You will ensure customers achieve the business outcomes they contracted for. You will Safeguard revenue by proactively identifying risks related to entitlement leakage, When a customer faces a serious challenge, you step in first. You will run governance sessions and report regularly to senior business stakeholders. You will work with the account team to identify upsell and cross-sell opportunities. You will drive renewal readiness and keep a clear view of customer satisfaction. You will prevent churn by showing measurable results. You will also help customers adopt the solutions faster. This ensures that they regularly see the benefits of their investment. Where applicable you will take accountability for C2C customers post of sale as a single engine orchestrator owning consumption tracking, risk mitigation and revenue safeguarding. You will help drive release version currency and ensure your customers transition to the latest release version thereby ensuring consumption of AI entitlements.

Where you Belong

This team takes accountability seriously and supports each other to deliver on it. You will work daily with SAP colleagues across sales, operations, and technical functions. SAP Private Cloud is a growing part of SAP's future. Your contributions and the trust you build with customers will sit at the very core of how we grow, retain, and deliver lasting value.

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Additional Information

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: [email protected] .

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Company Description

At SAP, you'll belong to a global community that grows together. Expect inclusive teams, international collaboration across time zones, and continuous learning through academies, mentoring, and certifications. We celebrate diverse perspectives, encourage experimentation, and give you the flexibility to do your best work-where curiosity, impact, and career mobility thrive.