Call Center Representative

Virtustant; Argentina; Remote; ARS 19,151,000 - 31,918,000; Full time

Benefits offered by this job

Remote work from home country

Long-term positions with US-based कंपन

Payment in USD or local currency

Ongoing team support

Job summary

Virtustant is a remote staffing company connecting professionals in Latin America with US businesses. The Call Center Representative will handle inbound/outbound calls for US companies, following scripts, scheduling appointments, and updating CRM records to meet quality targets.

Advanced English (C1+) and a quiet home workspace are required. 100% remote, payment in USD or local currency, and ongoing team support are provided.

Qualifications

• Experience in handling inbound and outbound calls.
• Advanced English (C1 or higher) with clear speaking voice.
• Comfortable working with performance metrics and targets.
• A quiet workspace, headset and reliable internet connection.

Responsibilities

• Handle inbound and outbound calls following scripts and procedures.
• Schedule appointments and process requests.
• Update records in the CRM after every call.
• Meet quality and productivity targets.
• Escalate issues to the right team.

Skills

Call center experience

Advanced English (C1+)

Clear and confident on the phone

Comfortable with metrics and targets

Tools

RingCentral

Five9

Aircall

Job description

Job Title: Call Center Representative

About Virtustant

Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.

About The Role

Handle inbound and outbound calls for US companies, delivering a great experience on every call.

Responsibilities

• Handle inbound and outbound calls following scripts and procedures
• Schedule appointments and process requests
• Update records in the CRM after every call
• Meet quality and productivity targets
• Escalate issues to the right team

Requirements

• Call center experience (inbound or outbound)
• Advanced English (C1 or higher), clear and confident on the phone
• Comfortable working with metrics and targets
• A quiet workspace, a headset and a reliable internet connection

Nice To Have

• Dialers or VoIP tools (RingCentral, Five9, Aircall)
• Sales or collections experience

English Level

Advanced (C1 or higher), clear and confident on the phone

Schedule

Full time, US business hours

What We Offer

• 100% remote work from your home country
• Long-term positions with US-based companies
• Payment in USD or local currency, according to your preference
• Ongoing support from the Virtustant team