Bookability Engineer & Operational Excellence Consultant

Cognizant; Buenos Aires; Híbrido; ARS 1.200.000 - 2.400.000; Jornada completa

Descripción de la vacante

Cognizant is seeking a Sr. Consultant / Bookability Engineer in Buenos Aires to drive booking performance, content quality, and system efficiency across distribution and transactional environments.

You will analyze requirements, lead workshops, coordinate cross-functional teams, and deliver data-driven recommendations that improve customer experience and operational performance, with a hybrid work model and opportunities to collaborate with global stakeholders.

Formación

• 8+ years of experience in consulting, operational support, business systems, or related environments.
• Strong experience analyzing operational performance and data-driven recommendations.
• Experience supporting transactional, booking, distribution, or customer-facing systems.
• Proven ability to manage multiple priorities and stakeholder groups in fast-paced environments.
• Strong problem-solving, analytical, and decision-making skills.
• Experience working with business, operational, and technical teams to resolve complex issues.
• Excellent communication, presentation, and stakeholder management skills.
• Advanced English proficiency.

Responsabilidades

• Lead business and operational assessments to improve booking performance and system efficiency.
• Analyze requirements and data to develop recommendations aligned to objectives.
• Support configuration, testing, validation, and implementation in distribution/transactional environments.
• Investigate issues, perform root cause analysis, and coordinate resolutions.
• Monitor KPIs like conversion and volumes, driving improvements.
• Facilitate stakeholder discussions and workshops to align priorities.
• Partner with business and technical teams to support optimization initiatives.
• Prepare presentations, reports, and executive updates with insights.

Conocimientos

Stakeholder management

Analytical skills

Problem solving

Communication

Presentation skills

English proficiency

Project prioritization

Cross-functional collaboration

Educación

Bachelor's degree in Business Administration, Engineering, Information Systems, Technology, or related field

Descripción del empleo

Cognizant is seeking a Sr. Consultant / Bookability Engineer in Buenos Aires to drive booking performance, content quality, and system efficiency across distribution and transactional environments.

You will analyze requirements, lead workshops, coordinate cross-functional teams, and deliver data-driven recommendations that improve customer experience and operational performance, with a hybrid work model and opportunities to collaborate with global stakeholders.