Remote Bilingual Operations Manager: Team Lead & KPIs

Merck Gruppe - Msd Sharp & Dohme; Quilmes; Remote; ARS 139,086,000 - 231,811,000; Full time

Job summary

UPS in Argentina is seeking a first-line, hands-on people leader to support a local team within a global operation. The role focuses on day-to-day execution, prioritization, coaching, and performance support to deliver timely, high-quality client solutions.

Shift: Monday–Friday, 1:00 pm – 10:00 pm. You will guide the Presentation Specialists daily, monitor workload and metrics, coach onboarding, and ensure adherence to HR, compliance, and health and safety guidelines.

Qualifications

• 10+ years of relevant operations/service delivery experience.
• Proven experience leading a team is required.
• Strong communication, organization, and problem-solving skills.
• Advanced English language proficiency.

Responsibilities

• Provide daily guidance, prioritization, and support to Presentation Specialists to ensure processes and methodologies are followed.
• Track work in progress and team coverage; monitor core metrics (demand vs. capacity) and elevate risks/issues to management.
• Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness.
• Ensure adherence to HR/Compliance and departmental policies and procedures, including health & safety guidelines.
• Foster a positive, inclusive team environment; remove blockers and drive rapid resolution for clients.
• Identify improvement opportunities and support implementation in partnership with management and global partners.

Skills

Advanced English

Team leadership

Operations experience

Communication

Organization

Problem solving

Job description

UPS in Argentina is seeking a first-line, hands-on people leader to support a local team within a global operation. The role focuses on day-to-day execution, prioritization, coaching, and performance support to deliver timely, high-quality client solutions.

Shift: Monday–Friday, 1:00 pm – 10:00 pm. You will guide the Presentation Specialists daily, monitor workload and metrics, coach onboarding, and ensure adherence to HR, compliance, and health and safety guidelines.