Bilingual Customer Service & Admin Specialist (Remote LATAM)

Workana LLC; Buenos Aires; Remote; ARS 59,492,000 - 93,487,000; Full time

Benefits offered by this job

USD compensation

Fully remote in Latin America

International clients and projects

Job summary

Imperial Cleaning is seeking a detail-oriented Bilingual Customer Service / Administrative Specialist for a fully remote role based in Latin America. You will support residential services end-to-end, coordinate with the Regional Manager, handle scheduling, invoicing, and time sheets, and manage client inquiries in a fast-paced environment.

Requires 3–5 years of office experience, an associate degree (Bachelor's preferred), and fluent English and Spanish.

Qualifications

• 3–5 years of professional office experience in customer service or administrative roles.
• Associate degree required; Bachelor's degree a plus.
• Proven experience handling scheduling, daily invoicing, time sheets, and client billing inquiries.
• Fluent English and Spanish proficiency (written and spoken) is mandatory.

Responsibilities

• Serve as the primary contact supporting residential services end-to-end.
• Work closely with the Residential Regional Manager to handle daily requests and customer escalations.
• Manage, schedule, and monitor daily and weekly appointments to ensure field crews are appropriately assigned.
• Close out daily work orders, process client invoices daily, and manage employee time sheets.
• Coordinate estimates and provide pricing directly to residential clients.
• Maintain accurate records of customer interactions, transactions, inquiries, and complaints.
• Identify and recommend process improvements to streamline administrative methods and operational workflows.
• Assist in resolving customer service or billing challenges with empathy and efficiency.

Skills

Scheduling

Invoicing

Time sheets

Customer service

Bilingual EN/ES

Education

Associate degree

Bachelor's degree

Tools

Microsoft 365

Job description

Imperial Cleaning is seeking a detail-oriented Bilingual Customer Service / Administrative Specialist for a fully remote role based in Latin America. You will support residential services end-to-end, coordinate with the Regional Manager, handle scheduling, invoicing, and time sheets, and manage client inquiries in a fast-paced environment.

Requires 3–5 years of office experience, an associate degree (Bachelor's preferred), and fluent English and Spanish.