AI Support Specialist - Fast Troubleshooting & Client Success

Getdarwin; Argentina; Híbrido; ARS 60.295.000 - 96.471.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Language classes

OpenAI premium license

Paid time off

Descripción de la vacante

Getdarwin is seeking a motivated AI Special Forces Specialist to serve as the first line of defense for clients using our AI agents and integrations. You will troubleshoot, resolve, and document issues while collaborating across CS, Onboarding, Product, and Engineering to ensure prompt, thorough resolutions.

You will respond to inquiries via messaging channels, resolve AI behavior and API related problems, monitor alerts, and help improve our platform.

Formación

• Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
• Familiarity with AI behavior, JSON structures, and state machines (training provided).
• Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
• Knowledge of process automation; experience with Zapier is a plus.
• Programming knowledge, especially in Python, is a plus.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.

Responsabilidades

• Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
• Troubleshoot and resolve technical problems related to AI behavior, configuration, and API integrations.
• Monitor and act on alerts from internal tools and customer feedback.
• Collaborate with Product and Engineering teams to escalate issues and contribute to product improvements.
• Document support activity with logs of issues and resolutions.
• Identify recurring issues and contribute to internal documentation and FAQs.
• Collaborate with Customer Success and Onboarding teams for a seamless experience.
• Audit AI conversations to detect bugs or improvement opportunities.
• Ensure all critical feedback and issues are resolved within the SLA.

Conocimientos

Customer Support

Troubleshooting

Python

Communication

Documentation

Team Collaboration

Herramientas

Zapier

APIs

Descripción del empleo

Getdarwin is seeking a motivated AI Special Forces Specialist to serve as the first line of defense for clients using our AI agents and integrations. You will troubleshoot, resolve, and document issues while collaborating across CS, Onboarding, Product, and Engineering to ensure prompt, thorough resolutions.

You will respond to inquiries via messaging channels, resolve AI behavior and API related problems, monitor alerts, and help improve our platform.