Adoption Architect — AI Enablement at Scale

ElevenLabs; Argentina; On-site; ARS 136,254,000 - 196,812,000; Full time

Benefits offered by this job

Discretionary learning stipend

Annual social travel stipend

Annual company offsite

Monthly co-working stipend

Job summary

ElevenLabs is seeking an Adoption Strategist in Argentina or Brazil to design scalable enablement programs that drive customer adoption across ElevenAgents and ElevenCreative. You will build onboarding tracks, lifecycle campaigns, and playbooks for a high-volume book with deep product fluency and strong data-driven focus.

You will collaborate with Account Management, CX and RevOps, audit prompts and configurations, and help align adoption strategies with new product releases while leveraging AI

Qualifications

• 6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role at an AI-native or highly technical company with a large, low-touch book.
• Experience with voice AI, TTS, conversational AI, or developer-facing products.
• A track record of building adoption focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more.
• You think in systems but are creative: you’re always asking how do we scale or automate this, and building automations and workflows with AI tools is ingrained in how you work.
• Extremely analytical: you identify trends easily and use them to close gaps, surface opportunities or standardize best practices.
• Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward.
• Experience managing a high-volume book of business at scale, mid-market or commercial segment.
• Language Requirements - Must be fluent in Spanish/Portuguese and English.

Responsibilities

• Drive strong adoption by building and delivering scalable enablement and activation programs that educate customers on best practices, and get them to time-to-value quickly on their core use case.
• Develop deep product expertise across the ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative - you’re a product expert on our existing product and you’re constantly the first to learn new products coming to market.
• Proactively audit customer agents prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption.
• Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on our reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region.
• Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases.
• Engage with external implementation partner and internal teams to help unify adoption strategy across the customer journey (e.g., Solutions Engineering, GTM, Customer Experience, Product Marketing and Engineering).
• Partner with leadership on high-impact initiatives that support the local GTM team and global results.

Skills

Adoption enablement

AI automation

Data analysis

Cross-functional

Customer success

High-volume book

Tools

AI tooling

CRM systems

Job description

ElevenLabs is seeking an Adoption Strategist in Argentina or Brazil to design scalable enablement programs that drive customer adoption across ElevenAgents and ElevenCreative. You will build onboarding tracks, lifecycle campaigns, and playbooks for a high-volume book with deep product fluency and strong data-driven focus.

You will collaborate with Account Management, CX and RevOps, audit prompts and configurations, and help align adoption strategies with new product releases while leveraging AI