Account Manager

Hewlett Packard Enterprise; Buenos Aires; Hybrid; ARS 900,000 - 1,500,000; Full time

Benefits offered by this job

Health & Wellbeing

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise in Argentina is seeking an Account Manager to oversee key customer relationships, drive growth and align IT solutions with business objectives. This is a hybrid role with 2 days per week in an HPE office, offering exposure to a broad portfolio across BUs and strong collaboration with partners.

You will articulate value to executives, develop plans, and coordinate cross-functional deal teams to ensure successful outcomes.

Qualifications

• University or Bachelor’s Degree preferred, or equivalent experience.
• Engineering or technology background is a plus.
• 6–10+ years of account management experience desirable.
• Experience in IT industry is preferred.
• Experience in customer-facing IT environments is beneficial.

Responsibilities

• Articulates customer KPIs, priorities, and how IT solutions support them.
• Influences executives by describing the value of HPE solutions.
• Position HPE strategy and solutions as critical to the customer’s business.
• Engages with customers to identify opportunities and drive growth.
• Builds and maintains a plan to deliver results across the portfolio.
• Leverages partner programs and governance to improve performance.
• Manages a multi-disciplinary deal team to close deals.

Skills

Relationship building

Strategic planning

Sales execution

Negotiation

IT industry knowledge

Education

University or Bachelor's degree

Tools

CRM systems

Portfolio management

Job description

Account Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Manages one or several larger accounts or acts as the account lead for a substantial part of a top account. Understands the customer’s IT and business objectives, priorities, requirements and challenges, and adds value by implementing HPE’s strategy. Drives business performance for all HPE BUs and manages the portfolio mix to optimize profitability of the account. Accountable for pipeline building; accountable for and supportive in deal closing and orchestrating the deal team. Builds and develops relevant customer relationship networks with key influencers and decision makers in IT and business. Develops and engages with the extended partner ecosystem to maximize HPE’s presence in the account. Constantly develops information technology industry knowledge to position HPE’s portfolio in the account. Orchestrates, engages, guides and provides feedback to the extended account team members. Acts as customer’s advocate inside HPE. Plans for accounts to deliver results through the financial year and beyond.

Management Level Definition

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities

• Articulates a two-way connection between the customer's core KPIs, business priorities and initiatives, and the plan to support the customer with IT solutions.
• Influences the decision-making of customer executives through describing the value of HPE's solutions and their relevance to the customer's priorities.
• Positions HPE strategy and solutions in such a way that the customer sees that HPE is critically important to their business.
• When appropriate, understands the innovation agenda and digital journey of the customer, and provides input into them.
• Builds a business value framework for the customer.
• Builds and executes a plan to drive growth and profitability across HPE's portfolio, in a structured and recurring way.
• Drives growth in HPE's strategic value portfolio through positioning these solutions with the customer.
• Formulates and presents technology choices for the customer that will expand HPE's presence and margin in the account.
• Leverages HPE programs and tools (e.g. Executive Sponsors, BU deal support, and supply chain programs) to improve business performance.
• Contributes to internal reviews connected to deals and sales planning.
• Engages with the customer to identify opportunities.
• Translates customers' business challenges and goals into IT opportunities.
• Ensures a strong and rightsized pipeline funnel from the account team.
• Leads pipeline building activities for the account, involving account team members as appropriate.
• Identifies and develops opportunities for short and mid-term success.
• Proactively leads early engagements.
• Accountable for deal closure.
• Ensures ownership throughout the team for the deals in the pipeline.
• Drives deals to closure through a multi-disciplinary team, including partners.
• Develops and maintains a professional relationship network within the customer to maximize efficiency and effectiveness for HPE.
• Understands and leverages the underlying principles for the customer organization's functioning.
• Builds influential relationships with executives.
• Defines an effective engagement model with the customer's key influencers and decision makers.
• Develops and maintains a view of the partner landscape in the account.
• Develops partner relationships.
• Runs an active governance process for the partner network for the account.
• Works with the Partner Business Manager to assess and update the partner strategy for the account.
• Develops and updates expertise in IT technology.
• Engages as appropriate with the customer's CTO/CIO.
• Articulates relevant modern trends in IT and presents them to executives within the customer when appropriate.
• Describes HPE's portfolio and references its use in other customers.
• Builds, develops and leads the extended account team.
• Runs governance with the extended team and empowers account team to engage on different levels within the account.
• Establishes a recurring process to provide feedback to the account team members and the relevant managers.
• Provides feedback into other HPE organizations and coordinates with other customer facing HPE organizations to improve the customer experience.
• Utilizes HPE tools and processes for customer advocacy.
• Leverages the existing tools, processes and resources to assure customer satisfaction and loyalty.
• Develops and executes a comprehensive account business plan for defined accounts.
• Manages the collective effort to build and maintain both strategic and tactical elements of the plan.
• Shares and aligns the plan with relevant stakeholders of the account.

Education and Experience

• University or Bachelor’s Degree preferred, or equivalent experience.
• Engineering or technology education, advanced degree or MBA desired.
• Typically 6-10+ years account management experience.
• Experience in IT industry preferred.
• Experience working within an IT department and/or working within customers is a plus.
• Experience in vertical industry preferred.
• Experience in different sales roles is a plus.

Knowledge and Skills

• Drives Results: Shows strong will to win, is persistent in face of obstacles and has a clear results orientation.
• Strategic Planning: Able to skillfully articulate a vision for the future and a path to achieve it in an account business plan, aligned with the HPE strategy, direct leadership, and the HPE business units.
• Sales Execution: Able to efficiently deliver on short term sales engagements and objectives.
• Continuous Learning: Continuously and actively pursues own learning.
• IT Industry Acumen: Builds and maintains thorough knowledge of cutting edge IT industry developments and technology trends with potential impacts to our customers.
• HPE Portfolio Knowledge: Builds and continually updates a thorough understanding of HPE products, solutions, and service offerings - their value propositions, competitive differentiators, and benefits to our customers and our customers' customers.
• Team Leadership: Skilled at leading teams (including dispersed and indirect team members) successfully through sales engagements in a complex matrix organization.
• Network/Relationship Building: Skilled at creating strong professional relationships; understands and leverages the value of networks and collaboration.
• Two-way communication: Able to listen actively to understand the perspectives of others, and to articulate value propositions, plans, and proposals in language relevant to the customer, partner or internal stakeholder.
• Influencing and Negotiating: Understands and proficiently leverages influencing and negotiation techniques.
• Business Acumen: Understands how different parts of a business interoperate to produce business outcomes and how actions impact company results. Has a thorough understanding of general business concepts and the economy. Able to understand financial reports and make relevant conclusions for planning. Similar principles apply to public sector organizations.
• Operational Excellence: Able to show predictability and operational excellence both internally and externally.
• Integrity: Acts with integrity throughout complex situations even if under pressure.
• Vertical/Industry Knowledge Preferred: Understands the customer's industry landscape, enterprise architecture, and partner and influencer ecosystem, and is able to use this knowledge to build and advise the customer on its digital journey plan.
• Consulting: Can synthesize a number of skills and relevant knowledge to guide the customer through a process of achieving business outcomes leveraging HPE's portfolio.
• Impact/Scope: Typically manages 1 to many accounts representing moderate revenue for HPE. One or more accounts may be a large multi-national or global account. May manage a portion of a large Top Account, usually within an assigned geography. Typically qualifies and closes large deals of moderate to high complexity and cross-BU scope. Works with all levels of decision-makers in the customer organization. Orchestrates regional pursuit resources for the account. Participates in account investment decisions about pricing and resources.
• Complexity: Leads complex sales engagements, project management and coordination to meet deadlines. Typically oversees engagements with cross-BU portfolio solutions.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

• Health & Wellbeing – We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development – We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion – We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
• Let’s Stay Connected – Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #argentina #sales

Job Level and Category

Job: Sales - Expert

Equal Employment Opportunity (EEO)

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law. Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only).

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly-hired employees.

Additional Legal Information

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly-hired employees. For more information.