Senior Enterprise Customer Success Leader

Chino Hills Senior Living; Buenos Aires; Hybrid; ARS 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Great benefits

Job summary

Oracle in Argentina seeks a Sr. Account Manager in the chemical industry to lead regional accounts and growth initiatives, with a focus on decarbonization technologies and catalysis. You will develop strategic plans, manage critical customer relationships, and drive complex negotiations across Latin America.

The role requires a chemical engineering degree, 10+ years in the chemical sector, and fluent English. Hybrid work with office in Martinez, Buenos Aires, and travel across LATAM is expected.

Qualifications

• Bachelor's degree in engineering is mandatory, preferably chemical engineering.
• Minimum 10 years of experience in the chemical industry, with expertise in sulfur and/or SynGas processes.
• Proven track record in complex sales/negotiations and account management.
• Excellent communication and stakeholder management across multiple levels.
• Willingness to travel within Latin America.
• Fluency in English, both written and spoken.

Responsibilities

• Manage and develop accounts and new leads in the region focusing on catalysis and decarbonization.
• Build and execute account plans aligning with customer goals; position Oracle as strategic partner.
• Negotiate contracts and clear sales opportunities.
• Collaborate with technical and commercial teams to deliver customer solutions.
• Monitor market trends and competitor activities and report findings.
• Travel within Latin America as required.

Skills

Engineering degree

10+ years chemical industry

Fluency in English

Education

Bachelor's degree in engineering

Job description

Sr. Account Manager Chemical Industry (Sales)

Account Manager in the Chemical Industry (Sales) for a global provider specializing in technologies aimed at reducing carbon emissions, supplying technology, catalysts, and services for the global energy transition.

Sr.

Responsibilities

• Manage and develop existing accounts and new leads in the region, with a focus on catalysis, decarbonization technologies, and new businesses.
• Build and execute account plans that align with the customers’ goals and objectives, and position Topsoe as a strategic partner.
• Generate and qualify sales opportunities: negotiate contracts and agreements.
• Collaborate with technical and commercial teams to provide solutions and support to customers.
• Monitor and report on market trends, customer feedback and competitor activities.

Qualifications and Requirements

• A bachelor’s degree in engineering (mandatory), preferably Chemical Engineer.
• A minimum of 10 years of experience within the Chemical Industry; preferably Sulfur and/or SynGas (Ammonia, Methanol and Hydrogen), with solid understanding of catalytic processes.
• A proven track record of complex sales/negotiations and account management, with the ability to create value and grow businesses profitably.
• Excellent communication and interpersonal skills, with the ability to develop long-term relationships with customers and stakeholders at multiple levels.
• A proactive and positive attitude, with a willingness to learn continuously and adapt to a dynamic market.
• A high level of commitment to the company’s values, policies, objectives, and goals.
• A permanent residence close to the office, and the availability to travel within Latin America.
• Fluency in English, verbal and written.

Location & Work Modality

Location: Office in Martinez, Buenos Aires, ARGENTINA (report to Sales Manager in Latin America).

Hybrid modality.

Great benefits that will be shared in the interview!

Job Description

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Key Responsibilities

Datacenter Services Operations-Break/Fix and Hardware Maintenance

• Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.

Datacenter Services Operations-Network Configuration, Installation, and Augmentation

• Guides and instructs less experienced technicians on best practices for implementing, designed and defined network communications and solutions, signing off on client configurations within environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.

Technical Support and Trouble Shooting

• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.

Safety and Compliance

• Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
• Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
• Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.

Continuous Improvement

• Trains advance fix and repair techniques that align with corporate objectives and adheres SOPs and MOPs for operational Data Center Change Control processes.
• Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.

Collaboration, Vendor Relations, and Leadership

• Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures contractors and vendors deliver quality services and that all SLAs are being met.
• Contributes to quality assurance through process creation and training of less experienced peers.

Core Responsibilities

• Planning & Execution: Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.
• Collaboration & Partnership: Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
• Problem Solving: Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.
• Continuous Learning: Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.
• Continuous Improvement: Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

Career Level - OP4

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