Account Coordinator

HireArt; Buenos Aires; Híbrido; ARS 500.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work-from-home stipend

Laptop provided

Paid time off

Descripción de la vacante

HireArt is seeking an Account Coordinator to join our Account Management Team and provide operational excellence and client service support to HireArt clients. You’ll work closely with an Account Manager to ensure inquiries are resolved efficiently and professionally.

You will think critically about the client experience, identify areas for process improvement, and suggest enhancements to create the best experience for all users of our platform.

Formación

• 2+ years of account coordination, customer success, operations, staffing, HR, recruiting coordination, or project coordination experience.
• C1/C2 level English proficiency with strong written and verbal communication skills.
• Strong organizational and project management skills.
• Experience managing multiple priorities simultaneously.
• Excellent written communication skills.

Responsabilidades

• Prepare and track worker onboarding activities.
• Coordinate offer creation and delivery with account managers.
• Monitor onboarding completion and start date readiness.
• Track worker extensions, renewals, and upcoming contract end dates.
• Escalate onboarding blockers to Account Managers.
• Maintain account documentation and playbooks.
• Update client trackers and workforce rosters.
• Coordinate follow-up actions from client meetings.
• Manage recurring operational workflows.
• Prepare workforce and account reports.
• Maintain accurate records across systems.
• Coordinate with Worker Experience on escalations.
• Ensure account activities are properly documented and communicated.

Conocimientos

Account coordination

Customer success

Operations

Staffing

HR coordination

Project coordination

Organizational skills

Multitasking

Herramientas

Google Docs

Spreadsheets

Slack

Databases

Descripción del empleo

Expected Compensation

HireArt is looking for a talented Account Coordinator to join our Account Management Team and provide operational excellence and customer service support to HireArt clients. You’ll be working closely with an Account Manager to ensure client inquiries are resolved in a highly efficient and professional manner.

Expected Compensation

HireArt is looking for a talented Account Coordinator to join our Account Management Team and provide operational excellence and customer service support to HireArt clients. You’ll be working closely with an Account Manager to ensure client inquiries are resolved in a highly efficient and professional manner.

You will need to think critically about the client experience to anticipate the needs of our our clients and the workers assigned to them. This includes identifying areas of process improvement and making process/product suggestions to create the best experience for all users of our platform. Day-to-day, you will use strong prioritization and time management skills to create a joyous client experience in a highly autonomous environment.

As a Worker Experience Coordinator, You’ll

• Prepare and track worker onboarding activities
• Coordinate offer creation and delivery with account managers
• Monitor onboarding completion and start date readiness
• Track worker extensions, renewals, and upcoming contract end dates
• Escalate onboarding blockers to Account Managers
• Maintain account documentation and playbooks
• Update client trackers and workforce rosters
• Coordinate follow-up actions from client meetings
• Manage recurring operational workflows
• Prepare workforce and account reports
• Maintain accurate records across systems
• Coordinate with Worker Experience on worker escalations
• Ensure account activities are properly documented and communicated
• Execute a wide range of administrative tasks within company platforms, including data entry, record maintenance, workflow management, and other operational support activities

Requirements

• 2+ years of account coordination, customer success, operations, staffing, HR, recruiting coordination, or project coordination experience
• C1/C2 level English proficiency with strong written and verbal communication skills
• Strong organizational and project management skills
• Comfortable managing multiple priorities simultaneously
• Excellent written communication skills
• Proficiency with Google docs, spreadsheets, Slack and database systems
• Experience in staffing, workforce management, HR operations, or professional services environments preferred

You’ll Really Stand Out If You Have

• Previous experience working in a support role for a tech or staffing company with a high volume of support inquiries
• Experience with Zendesk, or similar ticketing systems

HireArt Offers a Benefits Package That Includes

• Work-from-home benefits, including:
  • Workspace/home office set-up stipend
  • Company provided laptop
• Paid time off

This is a hybrid, full-time, international independent contractor position with HireArt. We welcome candidates who are able to work Monday - Friday 1PM - 9PM local time in Buenos Aires. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.

HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.