Quality Assurance jobs in United States

Daos Hub is a global phygital community hub designed for frontier builders, culture shapers, and ecosystem expanders. We fuse physical spaces with digital tools to unlock frictionless creation, collaboration, and scaling across Web3 and beyond. With locations in key innovation cities, we’re building the operating system for the decentralized future—one hub at a time.

As Head of Operations, your mission is to transform our high-touch, fast-evolving physical hubs into smooth, scalable systems. You’ll lead the charge on operational excellence—from daily hub functionality to cross-functional coordination between Ops, BD, Finance, and Legal. This is a critical leadership role shaping the backbone of Daos Hub’s growth and elevating our customer experience into a high-performance, data-driven machine.

• Conduct a 360° audit of all operational systems, processes, and documents.
• Map cross-functional workflows to identify gaps and misalignments.
• Assess automation readiness and introduce reporting cadence.
• Shadow the Ops team, inspect hub processes, and implement immediate daily checks.

• Launch V1 KPI dashboards and automate key reports.
• Implement ops meeting cadence and SOP frameworks.
• Roll out a client feedback and alert system.
• Normalize hub processes with clear checklists and escalation paths.

• Scale dashboards to cross-functional use and automate 60%+ of data flows.
• Lead an Ops Transformation Sprint to resolve a major bottleneck.
• Introduce alert systems and predictive metrics.
• Build performance ownership within teams and launch monthly hub reviews.

• Lead daily operations across hubs, ensuring high-functioning, high-satisfaction environments.
• Set and track Ops team OKRs and KPIs with automated systems and dashboards.
• Operationalize the entire client journey—from onboarding through community engagement.
• Synchronize internal teams (Ops, BD, Legal, Finance) to deliver seamless client experiences.
• Develop and maintain comprehensive SOPs and hub documentation.
• Implement internal tools (CRM, automation, task trackers) to increase efficiency.
• Run weekly and monthly performance reviews and drive data-driven decision-making.
• Foster a culture of process ownership, clarity, and continuous improvement.
• Train and upskill team members on tools, metrics, and automation best practices.

• 3+ years of experience in Operations, Business Ops, or Strategy Execution.
• Background in physical operations—mobility, delivery, logistics, hospitality, or retail.
• Proven track record managing multi-disciplinary teams (5–20+ people).
• Deep experience with process documentation, automation, and AI tools.
• Strong grasp of OKRs, KPI tracking, and cross-functional syncs.
• Familiarity with tools like Notion, Asana, CRM platforms, and automation stacks.
• Exceptional communication—clear, calm, structured.
• Business degree (MBA is a plus); certifications in Lean, Six Sigma, or PMP a bonus.
• Fluent in Ukrainian and advanced in English.

We’re not just building hubs—we’re building a movement. At Daos Hub, you’ll join a team of relentless doers, visionaries, and systems thinkers who believe in the power of decentralization and the magic of in-person energy. If you're ready to architect the backbone of a global community engine, we want to hear from you.

Ready to lead the ops revolution? Apply now and let's scale the future together.