Program Management Officer jobs in United States

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality – The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

The Engineering Coordinator is responsible for providing administrative and operational support to the hotel's engineering department. This role ensures the smooth functioning of maintenance activities, manages documentation, coordinates with other departments, and assists in implementing preventive maintenance schedules to maintain the hotel's facilities to the highest standards.

• Maintain and update the engineering department's records, logs, and reports.
• Coordinate work orders and track their status to ensure timely resolution of maintenance requests.
• Manage inventory of spare parts, tools, and equipment, including procurement and stock control.
• Prepare departmental correspondence, reports, and meeting minutes as required.
• Collaborate with other departments to schedule and prioritize maintenance activities while minimizing guest disruptions.
• Assist in planning and implementing preventive maintenance schedules.
• Ensure compliance with safety and regulatory standards across engineering operations.
• Monitor energy consumption and support sustainability initiatives as directed.
• Act as a liaison between the engineering team and other hotel departments.
• Schedule and coordinate vendor visits, equipment servicing, and repairs.
• Handle guest inquiries or complaints related to maintenance and escalate unresolved issues to the Chief Engineer.
• Generate daily, weekly, and monthly reports on maintenance activities and equipment performance.
• Monitor the maintenance management system to ensure accurate tracking of activities and budgets.

• Education: Diploma or bachelor’s degree in engineering, facilities management, or a related field.
• Experience: 2+ years of administrative or technical support experience, preferably in a hotel or hospitality environment.
• Skills:
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and maintenance management software (e.g., CMMS).
  • Excellent communication and interpersonal skills.
  • Basic technical understanding of hotel systems (HVAC, plumbing, electrical, etc.).