Jobs in Ajman, United States
Customer Service Representative (Freezone Experience is a MUST)
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Connect with headhunters to apply for similar jobsCustomer Service Representative (Freezone Experience is a MUST)
Job summary
A leading company in customer service is seeking a highly motivated Customer Service Representative skilled in Freezone operations. The ideal candidate will manage customer inquiries, resolve issues, and maintain customer satisfaction. This position offers the opportunity to work in a dynamic environment, focusing on delivering top-notch service to clients.
Qualifications
- Proven experience as a Customer Service Representative, preferably in a Freezone environment.
- Familiarity with customer service tools and platforms.
- Ability to multitask and work in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via email, chat, phone, and social media.
- Resolve product, order, shipping, and return-related issues efficiently.
- Collaborate with logistics and product teams to address customer concerns.
Skills
Tools
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations.
Key Responsibilities:
Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner
Resolve product, order, shipping, and return-related issues efficiently and empathetically
Process orders, refunds, and exchanges through internal systems
Monitor and manage customer reviews and feedback to enhance the customer experience
Collaborate with logistics, warehouse, and product teams to address customer concerns
Maintain accurate records of customer interactions in CRM tools
Identify trends in customer issues and suggest improvements to internal processes
Support promotional campaigns, product launches, and seasonal sales
Requirements:
Proven experience as a Customer Service Representative, preferably in a Freezone environment
Freezone experience is a must
Familiarity with customer service tools and platforms
Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work in a fast-paced environment
Positive attitude and team-oriented mindset
[Preferred] Experience handling international customers or multi-language support
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.