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Visitor Services - Ticketing and Admissions Hosts / Zayed National Museum
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Visitor Services - Ticketing and Admissions Hosts / Zayed National Museum
Job summary
A leading company in cultural services is seeking Visitor Services Ticketing and Admissions Hosts for Zayed National Museum in Abu Dhabi. The role requires welcoming visitors, selling tickets, and providing information to enhance the visitor experience. Ideal candidates are fluent in Arabic and English, with a background in tourism or hospitality preferred.
Qualifications
- Fluent in Arabic and English (spoken and written).
- High school diploma; a degree in tourism, history, art, or hospitality is preferred.
Responsibilities
- Greet visitors with a smile and assist with inquiries about the museum.
- Sell tickets and memberships, handle cash accurately.
- Support People of Determination services to ensure accessibility for all visitors.
Skills
Education
Abu Dhabi, United Arab Emirates
Job Openings: Visitor Services - Ticketing and Admissions Hosts // Zayed National Museum
About the Role
The Visitor Services Ticketing Host is responsible for warmly welcoming visitors and providing information, services, and tickets to ensure an enjoyable museum visit.
Responsibilities
- Greet visitors with a smile, using Emirati greetings, and create a welcoming atmosphere.
- Assist at the Information point with inquiries about the museum, facilities, events, local area, transport, and other DCT attractions.
- Sell tickets, memberships, products, and services for ZNM.
- Handle cash accurately and perform reconciliation.
- Respond to incoming calls and emails professionally.
- Record and respond to feedback according to policy.
- Assist with Membership inquiries.
- Upsell and cross-sell products and services.
- Be knowledgeable about ZNM policies, exhibitions, upcoming events, and DCT sites.
- Support People of Determination services to ensure accessibility for all visitors.
- Coordinate group bookings and guide groups through the museum.
- Act as a Gallery Assistant or Welcome Host as needed.
- Meet visitors expecting ZNM staff and coordinate their arrival.
- Scan tickets and resolve ticketing issues.
- Maintain a positive, dependable, punctual attitude and be a team player.
- Seek opportunities to enhance the visitor experience.
- Perform other duties as assigned by Visitor Services supervisors.
Required Experience
- Fluent in Arabic and English (spoken and written).
Preferred Experience
- Additional language skills are advantageous.
- Experience in museums or tourist attractions.
Education/Qualifications
- High school diploma; a degree in tourism, history, art, museum studies, or hospitality is preferred.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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