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Guest Experience & Reservations Specialist
Job summary
A luxury hotel brand in Dubai is seeking a Reservations Agent to provide exceptional guest service, manage room bookings, and maximize revenue through effective upselling techniques. The ideal candidate will possess strong written and spoken Arabic and English skills, have 1-3 years' experience in a similar role, and the ability to inspire colleagues and guests alike. Join a vibrant team and enjoy great employee benefits including free stays at other hotels and generous discounts.
Benefits
Qualifications
- Experience in a similar role for 1-3 years is preferred.
- Ability to inspire staff and guests.
- Open to admitting mistakes and learning from them.
Responsibilities
- Actively listen and respond to guest requests and concerns.
- Maximize revenue through effective upselling techniques.
- Ensure accuracy of the reservation system and maintain the PMS database.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.