Guest Experience & Reservations Specialist

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a Reservations Agent to provide exceptional guest service, manage room bookings, and maximize revenue through effective upselling techniques. The ideal candidate will possess strong written and spoken Arabic and English skills, have 1-3 years' experience in a similar role, and the ability to inspire colleagues and guests alike. Join a vibrant team and enjoy great employee benefits including free stays at other hotels and generous discounts.

Benefits

Free stays at other hotels

Generous discounts at bars and restaurants

Exciting staff parties

Qualifications

• Experience in a similar role for 1-3 years is preferred.
• Ability to inspire staff and guests.
• Open to admitting mistakes and learning from them.

Responsibilities

• Actively listen and respond to guest requests and concerns.
• Maximize revenue through effective upselling techniques.
• Ensure accuracy of the reservation system and maintain the PMS database.

Skills

Written & spoken Arabic

Written & spoken English

Customer service skills

Upselling techniques

Job description

A luxury hotel brand in Dubai is seeking a Reservations Agent to provide exceptional guest service, manage room bookings, and maximize revenue through effective upselling techniques. The ideal candidate will possess strong written and spoken Arabic and English skills, have 1-3 years' experience in a similar role, and the ability to inspire colleagues and guests alike. Join a vibrant team and enjoy great employee benefits including free stays at other hotels and generous discounts.