Franchise Hotel - Spa Therapist

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Spa Therapist to provide various massage techniques and ensure excellent guest experiences. The ideal candidate will possess a certification in Massage Therapy and have at least 1–2 years of experience. Responsibilities include conducting guest consultations, maintaining a serene spa environment, and collaborating with team members. This role offers a competitive salary and comprehensive benefits.

Benefits

Competitive salary

Inclusive work environment

Opportunities for professional growth

Qualifications

• Minimum 1–2 years of experience as a Spa Therapist in a hotel, resort, or wellness center.
• Fluent in English; additional languages are an advantage.
• Professional appearance and excellent customer service skills.

Responsibilities

• Perform a variety of massage techniques including Swedish and deep tissue.
• Conduct thorough consultations with guests.
• Create a serene and welcoming spa environment.

Skills

Strong communication skills

Customer service skills

Ability to maintain confidentiality

Knowledge of a wide range of treatments

Education

Certification or diploma in Massage Therapy

Job description

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

ROLE & RESPONSIBILITIES

Therapeutic Massage

Perform a variety of massage techniques, including Swedish, deep tissue, hot stone, aromatherapy, Reflexology, Sports Massage, Thai and other specialized treatments.

Customize massage sessions to meet the individual needs and preferences of each guest.

Maintain a high standard of technique and professionalism during treatments.

Client Consultations

Conduct thorough consultations with guests to assess their health history, specific concerns, and desired outcomes.

Provide recommendations for appropriate massage treatments and aftercare.

Spa Environment

Create a serene and welcoming spa environment that promotes relaxation and tranquility.

Ensure that treatment rooms are clean, well-organized, and properly stocked with supplies.

Set up and sanitize equipment and tools before and after each treatment.

Guest Experience

Greet guests warmly and professionally, guiding them through the spa experience.

Explain treatment options, procedures, and expected outcomes to guests.

Ensure guests are comfortable and address any concerns or special requests promptly.

Compliance and Safety

Adhere to all local and state regulations governing massage therapy.

Maintain the highest standards of hygiene and sanitation.

Uphold confidentiality and privacy standards for guest records and discussions.

Product Knowledge

Stay informed about spa products, treatments, and enhancements offered by the hotel.

Assist guests in selecting appropriate products for their home care routines.

Team Collaboration

Collaborate with other spa professionals, including aestheticians, nail technicians, and wellness experts, to offer comprehensive wellness experiences.

Attend team meetings and training sessions to enhance skills and stay updated on industry trends.

Requirements

• Certification or diploma in Massage Therapy, Beauty Therapy, or a related field from a recognized institution.
• Minimum 1–2 years of experience as a Spa Therapist in a hotel, resort, or wellness center.
• Knowledge of a wide range of treatments, techniques, and spa products.
• Strong communication and interpersonal skills.
• Professional appearance and excellent customer service skills.
• Ability to maintain confidentiality and remain calm under pressure.
• Fluent in English; additional languages are an advantage.
• Flexible with working hours, including weekends and holidays.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.