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Front Office Manager
Job summary
A luxury hotel chain in Sir Bani Yas is seeking a Front Office Manager to oversee operations while maintaining high standards of service and guest satisfaction. The role requires previous management experience in a Front Office setting and a strong passion for leadership. The ideal candidate must be fluent in English and possess a college degree in hotel management. This position also involves driving sales initiatives and ensuring team competency.
Qualifications
- Must have previous experience in a Front Office management role.
- Strong commercial and business acumen required.
- Passion for leadership and guest satisfaction.
Responsibilities
- Oversee day-to-day operations of the Front Office.
- Design, implement, and monitor training for team members.
- Drive sales and promotional programmes of the property.
Skills
Education
You will oversee the day‑to‑day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members : designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.
- College degree in hotel management or related field
- Previous experience in a Front Office management role
- Strong commercial / business acumen
- Passion for leadership
- Fluent in English, both spoken and written
Remote Location
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.