Customer Service Advisor jobs in United Kingdom

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

We are looking for a proactive and detail-oriented Account Executive with UAE experience and fluency in Arabic to join our team.

This role requires someone eager to learn, adaptable, and capable of working in a fast-paced environment. You should be comfortable managing multiple projects, collaborating with internal teams, and ensuring high-quality execution. A strong work ethic and willingness to go the extra mile—especially during peak campaign periods—are essential.

• Client Management: Act as the primary point of contact for clients, ensuring smooth communication and effective solutions.
• Project Coordination: Oversee the execution of campaigns, ensuring deadlines, budgets, and client expectations are met.
• Cross-Team Collaboration: Work closely with creative, media, and production teams to deliver high-quality work.
• Quality Control: Ensure deliverables meet brand guidelines and campaign objectives.
• Problem-Solving: Address challenges proactively and find efficient solutions in high-pressure situations.
• Reporting & Insights: Prepare reports on campaign performance and recommend improvements.

• Experience: Previous experience as an Account Executive in an agency setting.
• Language: Fluency in Arabic is a must.
• Work Ethic: Willing to put in extra hours when necessary, including late nights and weekends—especially for RTA projects.
• Project Management: Ability to manage multiple tasks simultaneously while maintaining quality.
• Creative Judgment: Strong understanding of what works creatively and what doesn’t.
• Interpersonal Skills: Ability to build trust quickly with clients and internal teams.
• Attention to Detail: A keen eye for quality and precision in execution.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.