Computer Science jobs in United Arab Emirates

Bachelor of Technology/Engineering(Computers, Electrical)

Nationality

Any Arab National, Any European National

Any

Vacancy

1 Vacancy

Job Description

• Act as the initial point of contact for employees seeking technical assistance in person, via phone, or email.
• Install, configure, and maintain hardware, software, and systems across all company branches, covering laptops, printers, scanners, IP phones, CCTV, Access point and resolving hardware issues.
• Perform troubleshooting using diagnostic techniques and relevant questions.
• Administer and maintain the internal network infrastructure, including resolving network connectivity issues.
• Manage inventories for all branches, including workstations, laptops, screens, and necessary tool kits and accessories.
• Provide basic training and instructions to users on new systems and applications.
• Conduct regular maintenance and updates to ensure secure and efficient system operations.
• Support and maintain meeting room equipment such as video conferencing systems and conference phones.
• Possess experience with technologies such as Windows Server, Active Directory (AD), VMware virtualization, Microsoft 365, Mobile Device Management (MDM), antivirus, and backup solutions.
• Ensure all documentation in the knowledge hub is accurate and up to date.
• Offer problem-solving guidance by walking employees through the process.
• Test, evaluate, and support new technology and applications.
• Escalate unresolved issues to the next level of support personnel.
• Record events, problems, and their resolutions in logs.
• Adhere to IT policies, standards, procedures, and audit and regulatory standards.

Desired Candidate Profile

• Education: A bachelor’s degree within IT or Computer Engineering\ Science or relevant disciplines with Minimum 5 years of experience in IT Support or a related field.
• Basic understanding of network infrastructure and security protocols.
• Preferred experience with Fortinet suite of products.
• Proven experience as a help desk technician or in a similar customer support role.
• Excellent working knowledge of Windows and Mac desktops, including hardware and software installation, configuration, and troubleshooting.
• Ability to support users remotely with the confidence to work independently and contribute to the team’s objectives.
• Ability to solve and document solutions for use by other technicians and employees.
• Understanding of audit processes and requirements, conducting business in line with specific frameworks and processes.
• Calm and resilient, able to continue providing excellent levels of customer service in pressurized and challenging circumstances.
• Knowledge and understanding of systems and network hardening, as well as security principles and secure authentication methods, such as 2FA and MFA
• Familiarity with MDM technologies such as ManageEngine.
• Good working experience in Service desk and knows the Incident management process.

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