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Field Service Engineer (Technicians) - PQ
Job summary
A leading technology firm is seeking a skilled technician to provide first-class service for its installed base products. The role involves performing commissioning, servicing, and preventive maintenance on UPS systems, ensuring maximum customer satisfaction. Candidates should have 5+ years of relevant experience and an Associate Engineering degree in Electrical. Proficiency in UPS systems, emergency lighting, and battery systems is crucial. The position offers the opportunity to support high-profile clients and contribute to safety culture.
Qualifications
- 5+ years experience in related field.
- Proficiency in UPS systems and maintenance.
Responsibilities
- Provide first-class service for Eaton installed base products.
- Perform commissioning, service, and maintenance on Eaton's products.
- Support customers with technical questions via phone and email.
- Ensure customer satisfaction through service task execution.
Skills
Education
To provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty. The primary function of the role is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton Install base. You will be working on Eaton UPS´s including the scope from small 1-phase UPS to large data center UPS´s up to 1700kVA. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsivities over the service request realization (timing, effectiveness) and service sales budget realization. Commissioning experience with Emergency Lighting system and Central Battery system knowledge.
Responsible for performing commissioning, service, repair and preventive maintenance on Eaton´s Installed Base/products.
Proactively be involved in scheduling/planning of works.
Actively support and work to be in line with goals and performance KPI´s.
Secure timely reporting and technical reports are done in connection to each individual work.
Attending all mandatory trainings provided in accordance with Eaton policy.
Working and acting in line with Eaton guidelines, processes and code of ethics.
Cooperate with Project Managers in projects supporting in planning and commissioning scheduling.
Offer support for high profile clients, providing technical advice and attending site visits as required.
Maintain direct links with business units (HPO) in technical issues.
Actively support Eaton´s Environment, Health & Safety culture.
Associate Engineer in Electrical
5+ years experience
UPS 1-phase/3-phase systems, Battery backup, emergency supply. Emergency Lighting system, Central Battery system
Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.