Workshop Planner | Al-Futtaim Automotive

Al Futtaim Private Company (LLC); Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking a Workshop Planner to allocate technical jobs to technicians, monitor progress, and ensure on-time vehicle delivery. You will work with Service Advisors and workshop teams to maintain efficiency and quality in aftersales operations.

Ideal candidates have 2+ years in workshop planning, knowledge of repair orders, and are proficient in English. UAE GCC exposure and a valid UAE licence are a plus.

Qualifications

• Diploma in Automobile Engineering or related technical field.
• At least two years of experience in workshop planning or job control.
• GCC experience preferred and UAE driving licence advantageous.

Responsibilities

• Allocate technical jobs to technicians based on requirements and skills.
• Monitor the technician planning board and job progress control board.
• Ensure fair and accurate job distribution to support technician productivity and efficiency.
• Track work in progress and ensure assigned jobs are completed according to schedule.
• Support the Fix It Right process and help achieve quality targets.
• Monitor time-clocking practices and elevate any deviations or concerns.
• Provide regular vehicle progress updates to Service Advisors for on-time customer delivery.
• Communicate changes affecting vehicle completion including parts shortages or warranty concerns.
• Collaborate with internal and external teams for smooth workshop operation.

Skills

Workshop planning

Coordination

Job allocation

Technical repair understanding

English proficiency

Time management

Education

Diploma in Automobile Engineering

Mechanical Engineering

Related technical field

Tools

Workshop planning systems

ERP systems

Job description

• Allocate technical jobs to technicians based on job requirements, skill level, and work category.

• Monitor the technician planning board and job progress control board.

• Ensure fair and accurate job distribution to support technician productivity and efficiency.

• Track work in progress and ensure assigned jobs are completed according to schedule.

• Support the Fix It Right process and help achieve quality targets.

• Monitor time-clocking practices and elevate any deviations or operational concerns.

• Provide regular vehicle progress updates to Service Advisors to support on-time customer delivery.

• Communicate changes affecting vehicle completion, including parts shortages, additional work, warranty concerns, delayed diagnosis, or damage identified.

• Collaborate with internal and external teams to maintain a smooth and efficient workshop operation.

Desired Candidate Profile

Required Skills to Be Successful

• Strong workshop planning, coordination, and job allocation skills.

• Good technical understanding of automotive repair requirements and repair orders.

• Ability to match technical jobs with the appropriate technician skill set.

• Working knowledge of workshop planning systems, job progress boards, and performance reports.

• Strong organisational and time‑management skills.

• Good written and verbal communication skills.

• Ability to monitor multiple jobs, prioritise effectively, and elevate concerns promptly.

• Good command of the English language.

About the Team

You will be part of a fast-paced aftersales team focused on workshop efficiency, service quality, and timely vehicle delivery. You will work closely with technicians, Service Advisors, workshop supervisors, and other support teams to ensure jobs progress smoothly and customers receive timely updates.

What Equips You for the Role

• Diploma in Automobile Engineering, Mechanical Engineering, or a related technical field.

• Qualification or experience as a Diagnostic Technician, or an equivalent technical background.

• At least two years of relevant experience in workshop planning, job control, or a similar automotive aftersales role.

• Previous GCC experience is preferred.

• A valid UAE driving licence will be an advantage.

• Experience using workshop planning or enterprise resource planning systems is desirable.