Automotive Service Manager

Confidential; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Dynamic leadership

Collaborative culture

Job summary

EBC Express Auto Services LLC in Dubai is seeking an experienced Automotive Service Manager to lead our Dubai operations. The role requires a minimum of five years in the UK automotive industry and a strong background in workshop management, diagnostics, and European vehicle knowledge.

You will manage service advisors, technicians, and support staff, ensuring high-quality customer service, efficient workflows, and timely service delivery.

Qualifications

• Experience in vehicle diagnostics, servicing, and repairs, with European vehicles.
• Proven track record in workshop management and leading service teams.
• Strong communication and leadership abilities required for a high-paced workshop.

Responsibilities

• Oversee workshop operations, ensuring efficient workflow and timely completion of services.
• Manage and mentor service advisors, technicians, and support staff to deliver exceptional customer service.
• Implement and maintain high-quality standards for vehicle diagnostics, servicing, and repairs.
• Monitor job cards, workshop productivity, and performance metrics to optimize efficiency.
• Drive team collaboration to enhance productivity, customer satisfaction, and retention.
• Resolve customer inquiries, complaints, and service-related issues promptly and professionally.

Skills

Vehicle Diagnostics

Workshop Management

CRM

Quality Control

European Vehicles

Job description

We are seeking a highly experienced Automotive Service Manager with at least 5 years of hands-on experience in the UK automotive industry to lead our operations at EBC Express Auto Services LLC in Dubai.

Key Responsibilities:

• Oversee workshop operations, ensuring efficient workflow and timely completion of services.
• Manage and mentor service advisors, technicians, and support staff to deliver exceptional customer service.
• Implement and maintain high-quality standards for vehicle diagnostics, servicing, and repairs.
• Monitor job cards, workshop productivity, and performance metrics to optimize efficiency.
• Drive team collaboration to enhance productivity, customer satisfaction, and retention.
• Resolve customer inquiries, complaints, and service-related issues promptly and professionally.

Requirements & Skills:

• Minimum 5 years of relevant automotive experience in the UK.
• Proven track record in workshop management and leading service teams.
• In-depth knowledge of vehicle diagnostics, servicing, and repairs, particularly with European vehicles.
• Experience in managing service advisors, technicians, job cards, and workshop productivity.
• Strong communication, leadership, and problem-solving abilities.
• Ability to uphold high standards of quality, efficiency, and customer service.

Preferred Qualifications:

• Certification in Automotive Service Management or related field is a plus.

Benefits / Why Join Us:

• Competitive salary package.
• Opportunity to lead a dynamic team in a fast-paced automotive service environment.
• Room for professional growth and career advancement.
• Collaborative work culture that values innovation and excellence.

Candidate Preferences:

• Preferred Nationality: British
• Proficiency in English language.

Skills Summary:

Core Technical Skills:

• Vehicle Diagnostics
• Workshop Management Systems
• Customer Relationship Management
• Quality Control Procedures
• European Vehicle Knowledge

Soft Skills:

• Leadership
• Problem-Solving
• Communication
• Team Management
• Customer Focus

Suggested Tags:

Automotive Service Manager, Workshop Operations, Vehicle Diagnostics, Customer Service, Team Leadership, Quality Control, European Vehicles, Communication, Problem-Solving, Workshop Management