Workforce Apps & Labor Analytics Manager

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 110,000; Full time

Benefits offered by this job

Salary in AED

Healthcare package

Incentive programs

Job summary

Wynn Al Marjan Island seeks an Application Support and Labor Reporting Manager to join Workforce Administration in Ras Al Khaimah. You will lead day-to-day UKG Pro WM support, manage reports and analytics, and guide managers on optimal workforce processes.

The role requires strong Excel, Power BI, SQL, and WFM module experience in a 24/7 hospitality setting. UAE-based work with competitive benefits offered.

Qualifications

• Bachelor’s degree in information systems, Business Administration, Data Analytics, Hospitality Management, or a related field is preferred.
• Minimum of 3 to 5 years’ experience in workforce systems support, labor reporting, workforce analytics, scheduling systems, time and attendance, payroll support, or HR systems.
• Hands-on experience with UKG Pro Workforce Management is required.
• Knowledge of Virtual Roster is required.
• Experience with UKG Pro WFM modules such as Timekeeping, Scheduling, Absence Management, Analytics, Data Views, Reporting, Employee Self-Service, and Manager Self-Service is highly preferred.

Responsibilities

• Provide day-to-day functional support for UKG Pro Workforce Management, Virtual Roster and related workforce applications.
• Act as a key point of contact for workforce application queries, system issues, user support, and enhancement requests.
• Troubleshoot and resolve system errors, user access issues, configuration concerns, scheduling issues, timekeeping exceptions, and reporting discrepancies.
• Support the maintenance of workforce system configuration, including pay rules, work rules, labor levels, access profiles, scheduling rules, leave rules, workflows, and system permissions.
• Assist with testing and validation of system updates, patches, enhancements, and new functionality before deployment to production.
• Monitor workforce application performance and elevate technical or integration issues to IT, vendors, or system partners as required.
• Support the effective use of UKG Pro WFM modules, including Timekeeping, Scheduling, Absence Management, Employee Self-Service, Manager Self-Service, Analytics, Data Views, and Reporting.
• Support the effective use of Virtual Roster for scheduling, leave visibility, roster planning, operational labor deployment, and gaming or integrated resort workforce requirements.
• Maintain user access, security profiles, and manager visibility in line with approved business structure and operational requirements.
• Provide guidance and support to managers, schedulers, and end users on workforce application processes and best practices.

Skills

UKG Pro WM

Power BI

SQL

Excel

Labor reporting

Labor analytics

Data visualization

Timekeeping

Scheduling

Education

Bachelor’s degree

Tools

UKG Pro Workforce Management

Virtual Roster

Job description

Wynn Al Marjan Island seeks an Application Support and Labor Reporting Manager to join Workforce Administration in Ras Al Khaimah. You will lead day-to-day UKG Pro WM support, manage reports and analytics, and guide managers on optimal workforce processes.

The role requires strong Excel, Power BI, SQL, and WFM module experience in a 24/7 hospitality setting. UAE-based work with competitive benefits offered.