Wellness & Retail Experience Director

Kerzner International Management

Dubai

On-site

AED 350,000 - 550,000

Full time

6 days ago

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Job summary

Kerzner International invites applications for a Director of Wellness and Retail at One&Only The Palm Resort in Dubai. You will lead the wellness, movement and longevity department, overseeing operations, budgeting and guest experience strategy to consistently exceed expectations.

The role requires a Certificate in Wellness Management, 5+ years’ experience, fluent English, and proven leadership. You will collaborate with HR and Marketing to develop programs, trainings and services that elevate

Qualifications

Certificate in Wellness Management.
Computer literate, with proficiency in Microsoft Word, Excel, and PowerPoint.
Fluent in English, both written and spoken.
MQA-approved trainer.
Knowledge of wellness therapies.
Minimum of 5 years’ experience in the same field.

Responsibilities

To be responsible for the overall management and performance of the wellness, movement and longevity department, ensuring high standards of professionalism, customer service and optimum financial performance.
To be responsible for the quality of service, and maintenance of the product in line with Hotel Operating Standards.
To prepare monthly financial and statistical reports for the General Manager, incorporating proposals and recommendations regarding policy and operation at the wellness, movement and longevity department, competition, occupancy and usage, market share and achievement of targets.
To establish and ensure a cost-effective wage structure based on productivity and efficiency.
To develop and submit an annual budget and business plan for the wellness, movement and longevity department, in conjunction with the General Manager. To be responsible for the achievement and regular review of the business plan and budget.
To provide leadership, direction, and support to employees to develop a highly motivated team capable of delivering high standards of service in all areas.
To effectively integrate the wellness, movement and longevity department within the Hotel Marketing Strategy and to ensure ongoing representation, both internally and externally,
To develop an annual training plan for the team, in conjunction with the HR Department and ensure that all employees are trained and developed to meet the needs of the business.
To monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service.
To lead the planning and implementation of marketing activities within the wellness, movement and longevity department, with support from the Hotel.
To ensure that good practice is applied to all issues in relation to employees and in conjunction with the HR Department, ensure that all Hotel HR policies and procedures are followed.
To provide an effective structure for communication within the team at all levels.