We are hiring : SOFTWARE SUPPORT & TESTER

Burjline Builders; Sharjah; On-site; AED 90,000 - 150,000; Full time

Job summary

Burjline Builders is seeking an experienced Software Support & Tester to join our ERP software team. You will provide software support to customers, understand issues, test ERP applications, and report bugs clearly.

Responsibilities include testing new features, preparing test cases, coordinating with developers and customers, and maintaining documentation of issues and resolutions. Knowledge of SQL and tools like YouTrack, Jira or Trello is a plus.

Qualifications

• Previous experience in ERP software support, testing, or business applications.
• Understanding of ERP modules: Sales, Purchase, Inventory, Accounts, Warehouse.
• Ability to understand business workflows and customer requirements.
• Experience using YouTrack, Jira, Trello or similar tools.
• Good communication, analytical, and problem-solving skills.
• Basic SQL knowledge; automation testing knowledge is a plus.

Responsibilities

• Provide software support to customers using our ERP application.
• Understand customer issues and provide suitable solutions.
• Test new features, software updates, and bug fixes before deployment.
• Identify, reproduce, document, and report software bugs.
• Prepare test cases, test scenarios, and testing documentation.
• Perform manual testing of ERP modules and business workflows.
• Create, update, and follow up on tasks and issues using project management tools.
• Coordinate with programmers, implementation teams, and customers to resolve issues.
• Verify bug fixes and ensure existing features still work.
• Maintain records of customer issues, testing results, and resolutions.

Skills

ERP software support

Software testing

Bug reporting

Test case creation

Manual testing

Customer communication

SQL basics

Automation testing

Tools

YouTrack

Jira

Trello

Job description

Erp Experience Required We are looking for an experienced

Erp Experience Required We are looking for an experienced Software Support & Tester to join our ERP software team. The candidate will be responsible for supporting customers, understanding software-related issues, testing ERP applications, and reporting bugs clearly to the development team.

Key Responsibilities

• Provide software support to customers using our ERP application.
• Understand customer issues and provide suitable solutions or guidance.
• Test new features, software updates, and bug fixes before deployment.
• Identify, reproduce, document, and report software bugs.
• Prepare test cases, test scenarios, and testing documentation.
• Perform manual testing of ERP modules and business workflows.
• Create, update, and follow up on tasks and issues using project management and issue-tracking tools.
• Coordinate with programmers, implementation teams, and customers to resolve software issues.
• Verify completed bug fixes and ensure that existing features continue to work correctly.
• Maintain proper records of customer issues, testing results, and resolutions.

Requirements

• Previous experience in ERP software support, software testing, or business applications.
• Good understanding of ERP modules such as:
  • Sales
  • Purchase
  • Inventory
  • Accounts
  • Warehouse
• Ability to understand business workflows and customer requirements.
• Experience in manual software testing.
• Ability to identify, reproduce, document, and report software issues clearly.
• Experience using project management and issue-tracking tools such as YouTrack, Jira, Trello, or similar platforms.
• Ability to create tasks, report bugs, update issue statuses, add comments, and follow up with the development team.
• Good communication, analytical, and problem-solving skills.Ability to communicate effectively with customers and technical teams.
• Basic knowledge of SQL is preferred.
• Knowledge of automation testing will be an added advantage.

Preferred Candidate

• Experience working with ERP, accounting, inventory, trading, distribution, or warehouse software.
• Familiarity with customer support and software implementation processes.
• Customer-focused attitude with good analytical skills.
• Ability to work independently and as part of a software development team.
• Willingness to learn new ERP modules, business processes, and testing tools.