Watch Technician — Precision Repair & Customer Care

Robinson & Co (Singapore) Pte Ltd; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Job summary

Al-Futtaim Watches & Jewellery in Abu Dhabi is seeking a skilled Watch Technician to service and repair watches and clocks, ensuring functionality and customer satisfaction. This role involves after-sales support and meeting service targets.

The ideal candidate has 5+ years in a service technician role within the watch industry, strong watch knowledge, and proficiency in MS Excel and Word for documentation. Excellent customer communication is essential.

Qualifications

• Completion of 10th standard education.
• 5+ years of experience in a service technician role, preferably in the watch industry.
• Strong knowledge of watches and the watch industry, with ability to assess and repair a variety of timepieces.
• Proficiency in MS Excel and Word for technical documentation and reporting.

Responsibilities

• Perform professional and technical repairs of watches and clocks to ensure functionality and customer satisfaction.
• Achieve service targets by efficiently managing repair tasks and timelines.
• Provide technical estimates regarding authenticity and reparability to guide customer decisions and service offerings.
• Verify and monitor quality control checks to maintain high standards of service quality.
• Consolidate technical issues to identify patterns and recommend improvements to repair processes.
• Follow up and manage technical documentation to ensure compliance with service protocols and accurate record-keeping.

Skills

Watch repair

Customer interaction

Target achievement

Technical assessment

Education

10th standard education

Tools

MS Excel

MS Word

Job description

Al-Futtaim Watches & Jewellery in Abu Dhabi is seeking a skilled Watch Technician to service and repair watches and clocks, ensuring functionality and customer satisfaction. This role involves after-sales support and meeting service targets.

The ideal candidate has 5+ years in a service technician role within the watch industry, strong watch knowledge, and proficiency in MS Excel and Word for documentation. Excellent customer communication is essential.