Warranty Executive

Al-Futtaim; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Al-Futtaim is seeking a Warranty Executive to manage warranty and contract claims with accuracy and timeliness. You will support workshop operations, minimize backlogs, and ensure proper financial reconciliation.

The role requires strong Microsoft Excel skills, experience with ERP systems such as SAP, and solid understanding of automotive warranty processes. Responsibilities include processing claims, responding to queries, maintaining records, and collaborating with cross-functional teams to

Qualifications

• Experience in automotive warranty and contract administration.
• Strong knowledge of warranty processes and claims handling.
• Excellent written and verbal communication.
• Advanced Excel and ERP system proficiency.
• Attention to detail and time management.
• Strong stakeholder coordination skills.

Responsibilities

• Process warranty and contract claims accurately and on time.
• Minimize rejections and backlogs in claims.
• Support invoicing of pending warranty and contract jobs.
• Respond to warranty and contract-related queries.
• Maintain accurate warranty records and documentation.
• Collaborate with internal teams to meet targets.
• Participate in on-the-job and technical training.

Skills

Warranty admin

Excel

Communication skills

Attention to detail

Time management

Stakeholder coordination

Warranty & contract knowledge

On-site collaboration

Problem solving

Tools

SAP

BI reporting tools

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

As a Warranty Executive, you will play an important role in ensuring warranty and contract claims are processed accurately, efficiently, and in line with applicable policies and procedures. You will support workshop operations by ensuring claims are completed on time, minimizing rejections and outstanding claims, and supporting accurate financial reconciliation. Process warranty and contract claims accurately and within required timelines. Maintain timely processing to minimize backlogs and support the invoicing of pending warranty and contract jobs. Respond to warranty and contract-related queries and support the resolution of issues. Ensure warranty and contract policies and procedures are correctly followed. Maintain a strong focus on claim quality to minimize rejection and outstanding amounts. Process credit notes and support the reconciliation of outstanding accounts. Maintain accurate warranty and contract records and documentation. Work collaboratively with internal teams to achieve operational targets. Participate in relevant on-the-job and technical training to continuously strengthen knowledge and productivity. Strong knowledge of automotive warranty and contract administration. Good understanding of automotive aftersales operations. Strong Microsoft Office skills, particularly Excel. Experience working with ERP systems, preferably SAP or a similar automotive system. Working knowledge of business intelligence reporting. Basic understanding of accounting, finance, data processing, and automotive engineering. Excellent written and verbal communication skills. Strong interpersonal and stakeholder coordination skills. Good problem-solving and time-management capabilities. High attention to detail and commitment to accuracy.