WaitressHostess

AccorHotel; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

AccorHotel is seeking a dedicated Food & Beverage professional to provide exceptional service in our hotel restaurant. You will maintain grooming standards, learn the menu and daily specials, and deliver food and beverages to guests with professionalism.

The role emphasizes guest satisfaction, accurate reporting of feedback, and strict adherence to HACCP & FIFO standards, contributing to a seamless guest experience in a high-paced environment.

Qualifications

• Experience in Food & Beverage/Restaurant operations.
• Passion for excellent service.
• Excellent team player.
• Excellent communication skill.

Responsibilities

• Follow grooming standards and professional etiquette.
• Know menu and daily specials to inform guests.
• Serve and clear food and beverage items professionally.
• Be familiar with beverage service and garnishes.
• Report guest feedback and issues through the glitch system.
• Maintain HACCP & FIFO standards.
• Support opening/closing procedures of the venue.

Skills

Food & Beverage service

Guest satisfaction

Team player

Communication skills

Job description

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards policy procedure & etiquette in line with our motto.

Key Deliverables and Responsibilities

• Ensure correct grooming standards are followed at all times
• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriates garnishes
• Following up restaurants financial LQA TrustYou and Forbes targets on a daily basis
• Anticipate and service of guests requirements at all times
• Following up daily financial targets of area/division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• To feel empowered and accountable within the work place
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times and report issues through the system to maintenance

Qualifications

• Previous experience in Food & Beverage/Restaurant operations
• Passion for excellent service
• Excellent team player
• Excellent communication skill

Additional Information

• Strong interpersonal and problem solving abilities
• Fluency in English additional languages are a plus

Remote Work

No

Employment Type

Full-time