Waitress

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 85,000; Full time

Job summary

AccorHotels Middle East is seeking a friendly Waitress to deliver exemplary guest service in our Abu Dhabi hotel. You will ensure personalized service from greeting to final check, uphold brand standards, and promote our menu and promotions.

The role requires professional presentation, strong English skills, and the ability to multitask under pressure in a bustling hotel environment. Prior hospitality experience is preferred, with weekend/holiday availability.

Qualifications

• Outstanding guest services skills and professional presentation.
• Proficient in English (verbal & written); second language is an asset.
• Ability to handle a multitude of tasks in a fast-paced environment.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to focus on guest needs, remain calm and courteous.

Responsibilities

• Provide guests with engaging and personalized service from start to end.
• Demonstrate brand standards in all interactions.
• Maintain positive working relationships with colleagues.
• Know menu and beverage lists and promotions.
• Follow safety, sanitation and hotel policies.
• Handle cash and non-cash transactions and end-of-shift reports.
• Perform other duties as assigned by manager.
• Follow telephone etiquette standards.

Skills

Guest services

Communication

English language

Teamwork

Organizational skills

Education

High School Diploma/GED

Job description

Job description

Company Description

Joinus at Accor,wherelife pulseswith passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,

JoinusandbecomeaHeartist®.

Job Description

As a Waitress, you will provide guests with the full experience that encompasses engaging & personalized service from beginning to end of service. Your role is to turn their moments with us into memories by delivering ibis service promise and the highest level of brand standards.

• Demonstrates brand standards in all interactions.
• To promote and maintain a positive working relationship at all times with all the Colleagues.
• To consistently offer professional, friendly and warm service.
• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined by the hotel.
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel.
• Knowledge of all menu items, garnishes, contents and preparation methods.
• To be able to answer any Guest questions about menu items in an informative and helpful way.
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing moneyinto safe or collecting due backs.
• To understand how to operate all the equipment used in the outlet.
• To actively participate in all health and safety procedures the entire hotel.
• To follow all of safety and sanitation policies when handling food and beverage.
• Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant.
• Follows Hotel’s telephone etiquette standards.
• Perform other duties, as and when required.

Qualifications

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Available to work weekends and/or holidays.
• Excellentcommunication and organizational skills.
• Stronginterpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional Information

Education/Formal Training:

• High School Diploma/GED

Experience:

• Experience is a must