Waitress

Accor; Sharjah; On-site; AED 45,000 - 78,000; Full time

Job summary

Accor is seeking a Waitress to deliver high-quality guest experiences within our hotel restaurants. You will provide engaging, personalized service and ensure adherence to brand standards throughout the guest journey.

Role requires excellent English, strong communication, and the ability to work weekends/holidays in a fast-paced hospitality environment. Training provided, with opportunities for career growth within Accor.

Qualifications

• Exceptional guest service skills with professional presentation and communication.
• Proficient in English (verbal & written); another language is a plus.
• Ability to manage multiple tasks in a fast-moving environment.

Responsibilities

• Provide guests with engaging and personalized service from start to finish.
• Demonstrate brand standards and promote positive relationships with colleagues.
• Maintain knowledge of menu, beverages, promotions and hotel policies.
• Handle cash and non-cash transactions, and follow safety procedures.

Skills

Guest service

English proficiency

Multitasking

Teamwork

Calm under pressure

Education

High School Diploma/GED

Job description

Job Description:

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

As a Waitress, you will provide guests with the full experience that encompasses engaging & personalized service from beginning to end of service. Your role is to turn their moments with us into memories by delivering ibis service promise and the highest level of brand standards.

• Demonstrates brand standards in all interactions.
• To promote and maintain a positive working relationship at all times with all the Colleagues.
• To consistently offer professional, friendly and warm service.
• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined by the hotel.
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel.
• Knowledge of all menu items, garnishes, contents and preparation methods.
• To be able to answer any Guest questions about menu items in an informative and helpful way.
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing moneyinto safe or collecting due backs.
• To understand how to operate all the equipment used in the outlet.
• To actively participate in all health and safety procedures the entire hotel.
• To follow all of safety and sanitation policies when handling food and beverage.
• Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant.
• Follows Hotel’s telephone etiquette standards.
• Perform other duties, as and when required.

Qualifications

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Available to work weekends and/or holidays.
• Excellentcommunication and organizational skills.
• Stronginterpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional Information

Education/Formal Training:

• High School Diploma/GED

Experience:

• Experience is a must

• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time