Waiter/Waitress - In Room Dining

Hyatt Hotels Corporation; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Hyatt Hotels Corporation in Dubai is seeking a dedicated Waiter/Waitress for In-Room Dining to deliver exceptional service in guest rooms, suites and villas.

You will ensure accurate order delivery, maintain hygiene and presentation standards, and collaborate closely with kitchen and front office to support luxury hospitality and guest satisfaction.

Diploma in Hospitality preferred; minimum 1 year luxury service experience; fluent communication; ability to handle dietary needs with discretion.

Qualifications

• Diploma or certification in Hospitality or Hotel Management preferred.
• Minimum 1 year experience in In-Room Dining or luxury service.
• Strong knowledge of dining etiquette and guest service.
• Excellent communication and discretion with guests.

Responsibilities

• Deliver food and beverage orders to guest rooms, suites, and villas in a timely, professional, and courteous manner.
• Review guest orders for accuracy, presentation, temperature, and completeness.
• Set up and present in-room dining experiences according to standards.
• Demonstrate knowledge of menu items, ingredients, and beverage options to assist guests.
• Coordinate with kitchen, stewarding, and front office to ensure smooth service delivery.
• Maintain cleanliness, hygiene, and organization of service stations and storage areas.

Skills

Guest service

Communication

Attention to detail

Food safety knowledge

Allergen awareness

Education

Diploma / Certification in Hospitality

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

The Waiter/Waitress - In-Room Dining is responsible for delivering exceptional food and beverage service to guests within the comfort of their guest rooms, suites, and villas. The role ensures prompt, professional, and personalized service while maintaining the highest standards of presentation, quality, confidentiality, and luxury hospitality throughout every guest interaction.

Main Duties

• Deliver food and beverage orders to guest rooms, suites, and villas in a timely, professional, and courteous manner, ensuring exceptional service standards at all times.
• Review guest orders carefully prior to delivery to ensure accuracy, presentation quality, temperature, and completeness of all items.
• Set up and present in-room dining experiences according to established standards, including table arrangements, trolley presentations, and special guest requests.
• Demonstrate thorough knowledge of menu offerings, ingredients, preparation methods, promotions, and beverage selections to confidently assist guests.
• Handle guest orders, special requests, dietary requirements, allergies, and preferences accurately, ensuring clear communication with the culinary team.
• Maintain regular contact with guests throughout the service experience and respond promptly to additional requests or service recovery opportunities.
• Coordinate closely with kitchen, stewarding, and front office teams to ensure smooth operations and seamless service delivery.
• Prepare, maintain, and replenish service stations, equipment, amenities, and operating supplies required for efficient in-room dining operations.
• Collect trays, trolleys, and service equipment from guest rooms promptly while maintaining cleanliness and guest privacy standards.
• Process guest checks accurately, post charges correctly, and handle cashless or cash transactions in accordance with established procedures.
• Monitor and maintain cleanliness, hygiene, and organization of all in-room dining preparation and storage areas.
• Promote hotel dining experiences and additional food and beverage offerings to enhance guest satisfaction and support revenue generation.

Qualifications

• Diploma or certification in Hospitality, Hotel Management, or a related field is preferred.
• Minimum 1 year of experience in In-Room Dining, Restaurant Service, or Food & Beverage operations within a luxury hospitality environment.
• Strong knowledge of food and beverage service standards, dining etiquette, and guest service principles.
• Excellent communication and interpersonal skills with the ability to interact confidently with guests from diverse backgrounds.
• Strong attention to detail and commitment to delivering personalized and discreet service.
• Knowledge of food safety, hygiene, allergen awareness, and safe food-handling practices.
• Ability to work efficiently under pressure while maintaining exceptional service and presentation standards.

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