Waiter/Waitress

Hyatt Centric Jumeirah Dubai; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Hyatt Centric Jumeirah Dubai is seeking passionate, energetic Waiters/Waitresses to join our Food & Beverage team. You will deliver exceptional dining experiences, greet guests, take orders, and work with kitchen and bar teams.

The role emphasizes guest service, upselling, maintaining brand standards, and collaborating with colleagues to ensure smooth service in a fast-paced luxury hotel environment.

Qualifications

• Previous experience in a hotel/restaurant/hospitality setting preferred.
• Excellent communication and interpersonal abilities.
• Strong customer service orientation and hospitality passion.
• Ability to thrive in a fast-paced environment.
• Fluency in English; additional languages are a plus.

Responsibilities

• Deliver friendly, attentive service per Hyatt standards.
• Greet and seat guests, present menus, explain offerings, and make recommendations.
• Take and relay accurate food and beverage orders; coordinate with kitchen and bar.
• Maintain knowledge of menus, promotions, and hotel offerings; upsell where appropriate.
• Handle guest requests and feedback professionally; resolve issues promptly.
• Process guest checks and payments per hotel procedures.
• Prepare and maintain dining areas and stations for service.
• Adhere to food safety, hygiene, and safety standards; follow brand procedures.
• Collaborate with colleagues and other departments to ensure seamless operations.

Skills

Communication skills

Interpersonal skills

Customer service

Hospitality

English fluency

Job description

About Hyatt Centric Jumeirah Dubai

Hyatt Centric Jumeirah Dubai is a lifestyle hotel designed for modern travelers seeking authentic local experiences. Located in the heart of Dubai, we are dedicated to delivering memorable guest experiences through exceptional service, innovation, and genuine hospitality.

Summary

Hyatt Centric Jumeirah Dubai is seeking passionate, energetic, and service-oriented individuals to join our Food & Beverage team as a Waiter/Waitress. In this role, you will be responsible for delivering exceptional dining experiences, providing personalized service, and creating memorable moments for our guests.

Key Responsibilities

• Deliver exceptional, friendly, and attentive service in line with Hyatt brand standards, ensuring guests feel welcomed and valued throughout their dining experience.
• Greet and seat guests, present menus, explain food and beverage offerings, make recommendations, and accommodate special requests whenever possible.
• Accurately take and process food and beverage orders, communicate effectively with kitchen and bar teams, and serve items according to established service standards.
• Maintain thorough knowledge of menus, promotions, and hotel offerings to enhance the guest experience and support upselling opportunities.
• Handle guest requests, feedback, and concerns professionally and efficiently, ensuring prompt resolution and guest satisfaction.
• Process guest checks and payments accurately in accordance with hotel procedures.
• Prepare, clean, and maintain dining areas, tables, and assigned workstations before, during, and after service to ensure a clean and welcoming environment.
• Adhere to all food safety, hygiene, health, and safety standards, as well as Hyatt operating procedures and brand standards.
• Work collaboratively with colleagues and other departments to deliver seamless operations and outstanding guest experiences.

Qualifications

• Previous experience in a similar role within a hotel, restaurant, or hospitality environment preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and passion for hospitality.
• Ability to work effectively in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic knowledge of food and beverage service standards.
• Flexibility to work shifts, weekends, and public holidays.
• Fluency in English is required; additional language skills are an advantage.