Guest Experience Server — Luxury Resort Dining

Hyatt Hotels Corporation; Dubai; On-site; AED 36,000 - 72,000; Full time

Job summary

Hyatt Centric Jumeirah Dubai is seeking passionate, energetic individuals to join our Food & Beverage team as a Waiter/Waitress. You will deliver exceptional dining experiences, greet and seat guests, present menus, and upsell offerings while maintaining Hyatt standards.

A hospitality background and a genuine service mindset are valued, with fluency in English required. Basic knowledge of service procedures and the ability to work flexible shifts are expected.

Qualifications

• Prior hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Fluency in English is required; other languages are a plus.
• Ability to work in a fast-paced service environment.

Responsibilities

• Deliver exceptional, friendly, and attentive service in line with Hyatt brand standards.
• Greet and seat guests, present menus, explain offerings, make recommendations, and accommodate requests.
• Accurately take and process food and beverage orders, coordinate with kitchen and bar teams, and serve per standards.
• Maintain knowledge of menus, promotions, and hotel offerings to support upselling opportunities.
• Handle guest requests, feedback, and concerns professionally and efficiently.
• Process guest checks and payments accurately following hotel procedures.
• Prepare, clean, and maintain dining areas, tables, and workstations before, during, and after service.
• Adhere to food safety, hygiene, health, and safety standards and Hyatt operating procedures.
• Collaborate with colleagues and other departments to ensure seamless operations.

Skills

Communication skills

Customer service

Hospitality mindset

English fluency

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Hyatt Centric Jumeirah Dubai is a lifestyle hotel designed for modern travelers seeking authentic local experiences. Located in the heart of Dubai, we are dedicated to delivering memorable guest experiences through exceptional service, innovation, and genuine hospitality.

Summary

Hyatt Centric Jumeirah Dubai is seeking passionate, energetic, and service-oriented individuals to join our Food & Beverage team as a Waiter/Waitress. In this role, you will be responsible for delivering exceptional dining experiences, providing personalized service, and creating memorable moments for our guests.

Key Responsibilities

• Deliver exceptional, friendly, and attentive service in line with Hyatt brand standards, ensuring guests feel welcomed and valued throughout their dining experience.
• Greet and seat guests, present menus, explain food and beverage offerings, make recommendations, and accommodate special requests whenever possible.
• Accurately take and process food and beverage orders, communicate effectively with kitchen and bar teams, and serve items according to established service standards.
• Maintain thorough knowledge of menus, promotions, and hotel offerings to enhance the guest experience and support upselling opportunities.
• Handle guest requests, feedback, and concerns professionally and efficiently, ensuring prompt resolution and guest satisfaction.
• Process guest checks and payments accurately in accordance with hotel procedures.
• Prepare, clean, and maintain dining areas, tables, and assigned workstations before, during, and after service to ensure a clean and welcoming environment.
• Adhere to all food safety, hygiene, health, and safety standards, as well as Hyatt operating procedures and brand standards.
• Work collaboratively with colleagues and other departments to deliver seamless operations and outstanding guest experiences.

Qualifications

• Previous experience in a similar role within a hotel, restaurant, or hospitality environment preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and passion for hospitality.
• Ability to work effectively in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic knowledge of food and beverage service standards.
• Flexibility to work shifts, weekends, and public holidays.
• Fluency in English is required; additional language skills are an advantage.

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